I bought a bad boy mower this spring. The one I purchased would not drive straight so the salesman replaced it with another.
After a few weeks of mowing I hit a stump in the yard I normally mow over. I looked at the deck height and noticed it had dropped a whole inch. I decided to keep an eye on it, and it dropped each time I mowed.
I called Capitol Equipment where I bought it and arranged for it to be picked up since I don't own a trailer. They picked it up and returned it two weeks later. It was still broke.
I borrowed a horse trailer "the only kind I could get", and carried it back to Capitol Equipment the next Saturday. I explained to them what happened, and they said they would fix it. I returned two weeks later, picked it up and carried it home. It was still broke!
I borrowed the horse trailer again, and went back to Capitol Equipment the next Saturday. I dropped it off again, and told them I wasn't happy with this mower and wanted a replacement. They said they would talk to Bad Boy mowers and call me the first of the next week. They never called.
My mower was fixed two weeks later and I went to pick it up (borrowed the horse trailer again). This time I mowed in front of Capitol Equipment for thirty minutes before loading it up. It was still broke. The salesman got on and mowed with it and confirmed it was still broke!
I told them again that I wanted a mower that would work. and they told me they would talk to Bad Boy Mowers about getting mine replaced. I was told that I could bring my mower back up to Capitol Equipment and they would really fix it this time. I didn't have access to a trailer anymore, and couldn't carry it up there. So I picked up the part they had ordered to put on and replaced it myself. I was still broke.
I ended up finding the problem myself (it was a toggle switch)and am currently looking for a replacement switch.
It is a shame you spend over $5000 on a mower and end up with a knee deep yard all summer, and having to work on it yourself.
P.S. They never gave me a reciept for working on my mower so it is pretty much my word against theirs. Pretty convenient huh?