• Report: #1070537

Complaint Review: Bancorp Bank

  • Submitted: Sat, July 27, 2013
  • Updated: Tue, June 17, 2014

  • Reported By: roger — Savannah Georgia
Bancorp Bank
PO BOX 1966 San Ramon, California USA

Bancorp Bank accountnow customer service let my debit account wide open & a company, which had no authorization at all by me to even ask for it never mind go in & thieve it 3 times on the same date San Ramon California

*UPDATE Employee: We'd like to help.

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I happenen to be checking my on line debit/accountnow  and noticed transactions & holds on my account that I had never authorized to begin with. In fact the name of the certain vendor / AARP I have the renewal sitting here at my desk to renew in September at it's renewal date. So I was quite shocked when I saw they were into ny debit account at this time. I was going tpo send them a bank money order!!. Now I do not know what I am going to do about that come september? I tried calling the phone # aand the people that I got gave me zero for an explanation. they said I had to file a written report & send it to them. So I did do that. righg the next day, that was on the 23rd of july. i am on a fixed income as a vet/gardener aand very ill with MS &  serious fungal infection in my leg at the moment. This action has threatened my payment of my currentn bills & rent, which is all due coming up the 1st of August. I would appreciate any help that you could suggest to me. I own my new Honda cr-V outright thank GOD, so their isn't an issue there, but this action could get me evicted with more fees to pay because of their actions. I really had no trouble with them until recently. So, I have no idea what is goping on!!!!!!! sincerely, roger j. krekorian


This report was posted on Ripoff Report on 07/27/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bancorp-Bank/San-Ramon-California-94583/Bancorp-Bank-accountnow-customer-service-let-my-debit-account-wide-open-a-company-whic-1070537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We'd like to help.

AUTHOR: AccountNow - ()

Dear Roger,
I apologize for the delay in my reply. I am sorry to hear that you had an issue with a transaction on your account. If your issue is unresolved or if you have any additional questions, I'd like to help. Unfortunately we cannot discuss your account information in a public forum. Can you please send us an email at customerserviceRR@accountnowinc.com and reference your name (as it appears on your card), last four digits of your card number, and best number to reach you at?
Sincerely,
GF
AccountNow

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