- Report: #1044303
Report - Rebuttal - Arbitrate
Complaint Review: Banfield Pet Hospital Mall of Georgia
Banfield Pet Hospital Mall of Georgia1705 Mall of Georgia Bvld Lawrenceville, Georgia United States of America
Banfield Pet Hospital Mall of Georgia Am I being gouged Lawrenceville, Georgia
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I understood the conditions, I would still have to pay monthly until my year was up. I explained to the customer service rep EXACTLY why i was canceling. But since I'm still paying, I still had services so I decided to continue taking him here until the month is up. The next time I took him, I utilized the drop off services, signed all the paperwork and left. After 3 hours after I left him, I received a call stating that he was reported as lost/stolen or dead or given up by owner by Banfield. WHAT? Since I canceled, they assumed he was those things, and had entered him into some database. I burned rubber to banfield and provided ID to prove he was indeed mine.
Ever since, they have made it near impossible for me to see the Vet. Once my poor dog was throwing up and we could not figure out why. I mean like daily, I called they said I had to bring him in, they couldnt even make suggestions over the phone, I guess i can understand that. They had absolutely no appointments for the next two days, even for an emergency. I couldnt understand Why not. I work for a people dental practice and we block time for emergencies. I understand they couldnt see him right this minute, but two whole days??? After THEY suggested I bring him in? Thats ludicrous. The tech explained that the vet was going into emergency surgery right now, I understand, but was this surgery going to last two whole days. I ended up taking him to a different vet, who diagnosed him as having an allergic reaction, and switched his dog food problem solved.
I dont understand why they take so much money, pressure people so extensively ( I shudder to think of others who receive this pressure to fix pets, and give in only to alleviate the pressure) and HAVE NO TIME FOR MY DOG.
This report was posted on Ripoff Report on 04/18/2013 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Banfield-Pet-Hospital-Mall-of-Georgia/Lawrenceville-Georgia-/Banfield-Pet-Hospital-Mall-of-Georgia-Am-I-being-gouged-Lawrenceville-Georgia-1044303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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