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Report: #1314308

Complaint Review: Banfield Pet Hospital/Vet Clinic - Nationwide

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  • Reported By: Donna P — Ft Worth Texas USA
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  • Banfield Pet Hospital/Vet Clinic Nationwide USA

Banfield Pet Hospital/Vet Clinic Banfield Vet Clinic/Banfield Vet Hospital (All Locations Wellness Plan Pet Insurance. Banfield Wellness Plan All Locations Nationwide

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Upon gettin a puppy I chose Banfield Vet Clinic to treat my dog (Boxer) with his series of puppy shots until he reached a year old, atleast that was the plan.  We took my dog for his first visit and was told that they did not have an appt time where he could see the Vet but we could drop him off and be picked up later on that day.  I thought that was a little strange and not very smart on the vets part thinking they would want to meet with us and answer any questions we as new puppy parents may have, but I did it anyway.  I was told they would give the first set of shots, test for worms (including heart), which at this point he was 10 weeks and obviously too young, and de worm him if necessary.  Well I agreed to this thinking I work 2 jobs this might be what I need and would be less time consuming and lets give it a try.  So, the young nice girl at the counter proceeded to explain to me the Wellness Insurance they have. 

And she stated.  Its 35.95 a month for 12 mos.  You can cancel at anytime at not cost or you can continue. after 6 mos yor spay neuter will be paid for and your puppy shots all series will be covered at a discounted rate.  I said ok sounds good.  Now, remember plan on having my dog a year.  

Ok, 6 mos goes by dog gets all his shots, 7th month someone steals him out of my back yard.  I call Wellness Plan they say "What you cant cancel"  If you cancel, you will have to pay the difference of the services you have had at discounted rates.

I say ok thats fair.  What do I owe you? She says $600, I asked why so high, she said $41 everytime for the offc visit, $39 for fecal test withdraw every visit, $30 for fecal test and so on for worming and shots and so forth.   The bill w/o discount she said would have cost me $172.49 for 4 visits.  

I asked why do you price gouge so much for your shots and procedures she stated "We use Human Grade" medicines.  I dont know about you but I dont get vaccinated for rabies or lepto or lyme or dtp or a regular basis.  So I believe there is not such animal.  Oh, and I work in an ER and I know there is not.  So thats a lie.  

Neeless to say they are continuing to take our $35.95 a month for 9 more months so they dont screw up my credit.  And if thats not a rip off I dont know what is.  

The person at the desk did not offer me a contract to read after I signed (my bad for trusting her) and if I think real hard about it I dont think I got one at all. 

I am seriously looking into getting a lawyer on this one because it is against the law to charge for services no longer being rendered.

Moral to this story......Dont go to Banfield Vet Clinic..... Dont sign up for Wellness Plan.

This report was posted on Ripoff Report on 06/29/2016 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/banfield-pet-hospitalvet-clinic/nationwide/banfield-pet-hospitalvet-clinic-banfield-vet-clinicbanfield-vet-hospital-all-locations-1314308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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