Bank Of America Teller ripoff/fraudulent checks written by BofA employees ripoff ripoff fraud business Newport Beach California .....
On April 15, 2003 I went to the BofA in Newport Beach (Irvine Industrial Branch) to close my account. I was going to close my account due to outrageous NSF fee's and a $32.00 ATM denial fee. I went into the bank and spoke w/ the Assistant Vice President of the branch. I appraoched the counter and a teller was putting her money in her rollabout. The VP came over to me and said...how can I help you? I replied that I wanted to close my account. He then asked me to swipe my ATM card and enter my PIN number. I did. He then pulled up my account and began looking it over. He asked why I wanted to close my account and I explained my situation w/ the NSF and ATM denial fee's. He asked if I minded if he called my branch to see if they would reverse the fee's.
I said sure that would be great. He left and went to another terminal and phone and proceeded to call my branch. While he was gne the teller was chatting w/ me. She was telling me how BofA automatically gives their customer's a $200 advance when they are over drawn. She said this makes the customer think they still have money in their account and all the while BofA is charging NSF fee's for using this money because your account is really overdrawn. I was amazed that she was telling me this. She said it had happened to her that's how she found out. As we spoke she was messing with the computer. I assumed she was looking at my account.
The Assistant Vice President came back over and stated that my branch would reverse $80 of the $160 NSF fee's. I asked about the $32.00 ATM denial fee and he said he would credit that back to my account. I thanked him and he asked me if I still wanted to close my account. He said I understand if you still want to close it out.
I repied...no I think I'll leave it as is and I left.
That evening when leaving work I went to BofA to withdrawl funds. Much to my surprise I had no money in my account? I immediately phoned customer service and they said I had a $1240.56 withdrawl from my account at the Irvine Industrial Branch. I explained I did not take any money from my account. They could not help me. On April 16, 2003 I went into the branch w/ a copy of the counter check written by BofA and asked what it was. They said I filled it out and took $1240.56 out of my account. I did not take any money during my visit on April 15, 2003. Long story short...
I filed a freud report w/ BofA and a lady named Rosa told me it would take 5 business days for a response and that the claim would be DENIED no matter what. I then phoned the Newport Beach FREUD DEPARTMENT to file a report. BofA is conducting an investigation but in the meantime I have no money. I am a single mother w/ bills to pay and am unable to pay my electric, gas or food bill. I also have no money to buy gasoline to get to work. BofA is not the least bit concerned about my situation which I find outrageous! So...here I sit waiting 5 days for them to deni my freud claim and I am out $1240.56 that the teller stole from my account.
Oh yes...the signature on the counter check was FORGED w/ no verification of my ID. The check was also made out to NO ONE...it was BLANK. The bank acknowledged that the signature wasn't mine that they have on file but explained to me that their customer's regularly change their signature!!?? What is that?? So...patiently I wait w/ no light at the end of the tunnel while BofA's employee's reap the benefit's of my hard earned money.
Newport Beach, California