- Report: #1128242
Report - Rebuttal - Arbitrate
Complaint Review: BANK OF TEXAS - PARKER & CUSTER KROGER
BANK OF TEXAS - PARKER & CUSTER KROGER2925 Custer Rd Plano, Texas USA
BANK OF TEXAS - PARKER & CUSTER KROGER HORRIBLE CUSTOMER SERVICE Plano Texas
*Consumer Comment: This is not a bank issue..it is a parenting one.
*REBUTTAL Owner of company: Not a Ripoff
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My husband opened an account for my son at the 2925 Custer Rd. location. I allowed my son to use this card for his iTunes account. He spent the week at a friend's house while I was out of town. During that time the boys had several sleep-overs with between 5-10 kids on multiple occasions.
The next week, I was notified that the card had a negative balance. I investigated and found out that the kids he was hanging out with thought it would be funny to order a bunch of $10-$20 apps from iTunes on my son's phone. There were 10 charges so the bank charged me $34.50 each for a total of $345.00 plus the iTune charges. This is a great deal of money for us.
I called the bank and spoke to the bank manager, Sloan. He indicated that he didn't really consider it fraud so my choice was to close the account and dispute the charges and hope and pray they were dismissed or pay all the fees. He indicated that I had to know the name(s) of the boys who misused my son's iPhone. As you can imagine, we have no idea which boy(s) played this prank on our son.
Bottom line is that Sloan was rude and uninterested in helping me. Bank of Texas should be ashamed of themselves for not being willing to work with us AT ALL on these charges.
I would NOT recommend Bank of Texas to anyone.
This report was posted on Ripoff Report on 03/04/2014 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/BANK-OF-TEXAS-PARKER-CUSTER-KROGER/Plano-Texas-75075/BANK-OF-TEXAS-PARKER-CUSTER-KROGER-HORRIBLE-CUSTOMER-SERVICE-Plano-Texas-1128242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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