- Report: #210370
Report - Rebuttal - Arbitrate
Complaint Review: Bankers Life And Casualty Company
Bankers Life And Casualty Company350 N Sam Houston Pkwy, Ste. 120 Houston, Texas U.S.A.
Bankers Life And Casualty Company Dishonest Recruitment 10K/yr Max on Average, Violations of Agent Contract, Lead, Call Problems, Earnings Payment Violations, Problematic Customer Application Processing, Inability to Adequately Provide Application Forms, etc. Ripoff Houston Texas
*UPDATE Employee: Depends on your Branch Manager
*UPDATE EX-employee responds: Austin Office Similar to Houston Report Here
*Consumer Comment: Not the case everywhere!
*UPDATE EX-employee responds: In response to Rdg regarding chargebacks
*Consumer Comment: Just interviewed
*Consumer Comment: Just interviewed
*UPDATE EX-employee responds: New Agents- research your prospective office carefully!
*UPDATE Employee: Totally Opposite Experience
*UPDATE EX-employee responds: i agree
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Once employed, the agent contract is regularly violated by requiring attendance to make cold calls twice a week during hours/days of their choosing instead of a location/hours that are most productive to the agent.
You are specifically instructed not to add prospect phone numbers to the "do not call" list using their phone system even when the prospect specifically asks. The leads are recycled many times over. Numerous times I was told by prospects they told the last five agents that called them that they don't want to be harassed any more, yet they keep getting called. When purchasing outside leads of higher quality, they refuse to pay for them with your own money they withheld without your permission.
A percentage of the compensation is siphoned off the top without prior authorization, allegedly for lead expenses, yet there's no valid statement provided and external lead expenses have to be approved and are regularly denied even though it's not their money. Once the employment agreement is ended, your money is not refunded to you.
Processing of customer applications is problematic in that critical errors are frequently made, subsequent requests are not forwarded to the agent or made clear in any way, and processing takes much longer than it should, I'm told because of inadequate staff in the home office.
Very frequently there are no application forms which are of course required to do business, and they are kept behind lock and key so that someone has to make time to provide them to you. The sales packages are not preassembled, and it is very time consuming, wasteful and difficult to do so yourself because of the aforementioned as well as specific company package requirements.
Their credit rating is too low (it's a Conseco company), and agents are treated disrespectfully, spoken down to, and treated unequally.
This report was posted on Ripoff Report on 09/11/2006 07:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bankers-Life-And-Casualty-Company/Houston-Texas-77060/Bankers-Life-And-Casualty-Company-Dishonest-Recruitment-10Kyr-Max-on-Average-Violations-210370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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