- Report: #1074010
Report - Rebuttal - Arbitrate
Complaint Review: barleygreendirect
barleygreendirect1525 W 13th St, Suite E Upland, California USA
barleygreendirect Julia Palmer Corrupted Product and did not get Reimbursed Upland California
*Author of original report: BARLEYGREENDIRECT REIMBURSED ME
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Buyers beware of the following website http://www.barleygreendirect.com/ Julia Palmer is the POC for this website.
I had been purchasing Barley Green from her website for a couple of years, my last purchase was 5 bottles for a total of $149.95; I was not charged shipping. When I opened my first jar I noticed it was missing about a 5th of the product. I decided to keep it anyway and tried some of it. It tasted bitter and somewhat crunchy, it was never bitter or crunchy in the past. I checked the other jars I had received and noticed that they were all missing about a 5th of each jar.
When I contacted Julia Palmer via e-mail and told her I wanted to return them because there was something wrong with the product she told me a 3 digit code to write on the package for my refund. She also stated I had to pay for the shipping. She did not supply an address so I went on her website and used that address. She ended up refusing my package when it was sent to her stating it was the wrong address; she never told me she was going to refuse the shipment nor did she ever tell me a different address to ship it to.
Now I am out the cost of all of the jars and the shipping. There is no way now that I would trust her to reimburse me even if she gave me a different return address; so when the shipping/vendor where I shipped the package from called me today about my package being returned I told her to throw it away because the product is no good and I am not going to spend more on shipping and be out even more money.
This report was posted on Ripoff Report on 08/07/2013 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/barleygreendirect/Upland-California-91786/barleygreendirect-Julia-Palmer-Corrupted-Product-and-did-not-get-Reimbursed-Upland-Califo-1074010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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