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Report: #1340388

Complaint Review: Basic-Internet.com - Brooklyn New York

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  • Reported By: Ingrid — Americus, GA Georgia USA
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  • Basic-Internet.com 68Jay St, S211 Brooklyn, New York USA

Basic-Internet.com, "Lorrie with basic-internet.com" Sent tablet with ID numbers that are different on box and device and no service Brooklyn New York

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 I received an Infinity tablet with a different ID number on the device, as well as a different ID number on the box and the tablet was delivered on 11/23/2016 (actual order was placed on 11/18/16). The SIM card had already been detached and inserted in device, upon arrival through UPS parcel and, I'm not able to receive service. When calling back to complain to basic internet on 11/28/16 that I had no service, I spoke with Lorrie, who happened to answer the phone, each time I called back, clue number one that this may not actually be a business but, someone running a scam from their home. Lorrie was very rude and condescending, not allowing me to ask questions as well as promising to call me back, once IT had taken a look at what the culprit may be as to why I cannot use my new device for Internet services. I never heard back from Lorrie. I've tried numerous times to call back to basic-internet.com on 11-29-16 and there is no answer or, phones immediately hang up. I'd like to return the device for a return but, afraid i'll be without the device, as well as money, by doing so. I also was never refunded monies in August 2016 of proration from no service and I'd like to get refunded. Not sure how to tackle these issues alone and would love to speak with a litigator for a class action suit, as many patrons have some the same complaints.

This report was posted on Ripoff Report on 11/29/2016 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/basic-internetcom/brooklyn-new-york-11201/basic-internetcom-lorrie-with-basic-internetcom-sent-tablet-with-id-numbers-that-are-1340388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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