We used bathfitters to retrofit our upstairs bathroom. This was about a year ago. Shortly thereafter we notice one portion of the enclosure was separating from the wall. At that time we called bathfitters and they came back and fixed that portion that was separating.
Fast forward now about a year, we suffered a particularly hot summer and one day I notice an entire wall of the enclosure was separating from the wall itself.
The person in the office sounded highly confused when speaking to us and told us someone would visit on a Friday two weeks in the future. A few days later someone from Bathfitters shows up unannounced and inspects the work. They tell me they have to call someone, go out to their truck where they are on the phone for about an hour.
When he returns he tells me he has to get a hold of his supervisor the next day. He claims they had a problem with a type of adhesive they were using when they did my bathroom and it dries out and separates. He says the only way they can fix it is to order a new enclosure, drive screws through the old enclosure to achor it to the wall and then adhere the new enclosure to the old using a different adhesive.
A few weeks latter after not hearing anything I call the office here in Forked River and speak to the receptionist. When I first called she had no idea who I was or why I was calling. After putting me on hold for a while she came back on and said the enclosure had to be ordered from Canada and I would be contacted when it arrived.
That was over two weeks ago and I've heard nothing since. I am attempting to again contact this office again today and now the phone is just busy every time I call. The enclosure continues to separate further, all three walls and the ceiling piece are separating.