• Report: #1042534

Complaint Review: bay jewels and antiques Luxury line on ruby lane

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  • Submitted: Thu, April 11, 2013
  • Updated: Fri, April 19, 2013

  • Reported By: bentbullet — miami Florida
bay jewels and antiques Luxury line on ruby lane
4000 rio road #36 luxrubycarmel california 93923 Internet United States of America

bay jewels and antiques Luxury line on ruby lane lisa davenport I sent cash to a shop opn ruby lane.shop keeper Lisa Davenport kept funds closed Ruby Lane shop Internet

*UPDATE Employee: Ruby Lane Customer Support

*Author of original report: Hiccup?

*REBUTTAL Owner of company: Goods received

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i CONTACTED BAY JEWELS AND ANTIQUES LUXURY THROUGH RUBY LANE, AFTER NEGOTIATING WITH LISA i BOUGHT A PAIR OF CHINE JADE EARINGS FOR 200.00 AFTER RE

QUESTING CASH PAYMENT i SENT IT OUT TO HER i HAVE EMAILS BACKING UP ALL THESE CORRESPONDENCES RUBY LANE TRIED TO HAVE THEM REMOVED. tHE OWNER ACKNOWLEDGED RECEIPT OF MY MONEY AND STATED IT WOULD SHIP IMMEDIATELY. 2 WEEKS LATER i EMAILED THE SHOP AGAIN AND WAS TOLD THEY WERE CLOSED BY RUBY LANE AND GET LOST. I TOLD THE SHOP KEEPER AND RUBY LANE I WOULD SUE THEM FOR WIRE FRAUD(I NEVER RECIEVED ANYTHING SO ITS CLEARLY FRAUD) I RECIEVED A EMAIL FROME HER FRIEND SAYING SHE WAS IN THE HOSPITAL AND HE WOULD SEN THEM OUT SOON 1 WEEK LATER NO CORRESPONDENCE NO ITEM/ RUBY LANE LANE REMOVED THE EMAIL WHERE SHE STATED SHE GOT MY MONEY AND WAS SHIPPING ON MARCH 26TH.

This report was posted on Ripoff Report on 04/11/2013 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/bay-jewels-and-antiques-Luxury-line-on-ruby-lane/internet/bay-jewels-and-antiques-Luxury-line-on-ruby-lane-lisa-davenport-I-sent-cash-to-a-shop-opn-1042534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Ruby Lane Customer Support

AUTHOR: Ruby Lane - ()

Ruby Lane Customer Support promptly addressed this matter on April 6, 2013, in accordance with our Complaint process and Terms of Use, which the buyer (bentbullet) agreed to when creating an account on Ruby Lane. The shop owner failed to answer or resolve the complaint, and the shop in question was closed by Ruby Lane.

 The buyer also appears to have remitted payment for the item using cash. Ruby Lane has no refund recourse suggestions for cash payments, unlike the remedies available for Credit Card, PayPal or  payments. 

 All correspondence conducted through the site is permanently recorded and available to view in the buyers Ruby Lane account, and would not have been removed by Ruby Lane staff. Shop owners and buyers are also able to communicate with eachother directly via email, and Ruby Lane is not involved with, nor are we able to record correspondence made outside of the site. All original recorded transaction information is still available in the Completed Activity section of their Ruby Lane member account.

 Additionally, all members of Ruby Lane staff correspond with customers in a professional and courteous manner, regardless of the situation.

 Thank You,

Ruby Lane Customer Support

 

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#2 Author of original report

Hiccup?

AUTHOR: bentbullet - ()

Ms. Davenport seems to enjoy giving  a lot of people Hiccups and  seeing  others ripped off. I recieved the email about taking down the posting at 600pm today I agreed to take it down it is now 8:00pm. and there is another snide remark.  I cant believe the gaul of this woman She is clearly a career criminal and I will "not" remove the posting since she saw fit to attack me again Good luck rippy I hope you get whats coming to you and I intend to follow up with the law If any one needs testemonial just contact me     I have a perfect feedback score with highline antiques my record speaks for itself. P. S  dont contact me anymore                                                                                                         
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#3 REBUTTAL Owner of company

Goods received

AUTHOR: L davenport - ()

These earrings were received by our client. I requested he update this report, however he is no longer responding to my email.

I suppose for him any hiccup in shipping or small delay for hospitalization is grounds for such a malicious report.
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