BBG Communications, Inc International Calling Services - Deceptive practices, quote low price and charges high - Internet

This company operates one of the biggest scams in the world.

On 09-27-2009 I traveled to Hungary and returned on 10-18-2009 via Amsterdam. On 29-30/09 and 21/10/2009 I made phone calls from the Amsterdam Schiphol airport transit public phones using my credit card. 6 of the 8 calls were operator assisted. When asking the operator about the charges, he quoted $2 for the first minute and $1 a minute afterwards. I agreed to the charges. Returning to Australia I was shocked to see the charges on my account. I immediately contacted my bank (Westpac) that this was a fraud as I was overcharged for the service. The bank investigated the transactions and concluded that because I provided them my card details, by MasterCard rules the transactions were legal.

I phoned the above company and was told

1. all my calls were made from a hotel - but I never stayed in a hotel in my life.

2. none of my calls were operator assisted, so I could not have got the above quotes from them - but 6 of the 8 calls made were.

They said, they charged 60 AUD for the first 5 minutes then $4-6/minute. I asked them to find the voice recording of the conversation I had with the operator when he quoted me the charges. They said they don't record any conversations.

I am exceedingly upset because being a single income family and having a baby we are on a very tight budget ,and I would not have used their service if such high charges were quoted.

The amounts in question are the following:

Dates and charges:

09/27/2009

$51.03

$51.01

09/28/2009 

$41.59

$88.57

$99.30

10/18/2009 

$41.58

$41.61

$41.59

SUM: $456.28

They are uncooperative and lie. They refused to refund any of my money. Maybe the operators are on a commission and quote a low charge otherwise nobody would use their services.