- Report: #673881
Report - Rebuttal - Arbitrate
Complaint Review: BBG Communications, International Sattelite Communications, Telecom Customer Service
BBG Communications, International Sattelite Communications, Telecom Customer Service511 East San Ysidro Blvd. Suite 1770, San Ysidro, California United States of America
BBG Communications, International Sattelite Communications, Telecom Customer Service Airport payphone scam! San Ysidro , California
*UPDATE EX-employee responds: Hi.
*Consumer Comment: I got charged too!!
*Consumer Comment: standard BBG tactics; lawsuits pending
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I received 2 charges to my bank account, the first of $14.98 and the second of $13.98. Saying payphone charges. While my card was used for a phone call less than 2 minutes long, I had not athorized two withdrawls of close to $30.
I called BOTH numbers on my bank statement, as there were 2, and both took me to Telecom Customer Service, he called it anyways. My call was answered by a man claiming to be Jessie Fox.
When I asked about these charges he said to me they were an airport payphone company. I asked him about the 2 outrageous charges on my account, and he wouldn't help me until I gave him the card number used.
Stupidly I did, he then told me there was nothing for that card number and had to wait 5-7 business days until it would show in THEIR system.
I asked him then if he couldn't prove the charges were made to my card why was he pulling money to my account. He told me he could not talk about it until they had the information in the system. I then DEMANDED he provide me proof, I got the same response.
I then asked to speak to a supervisor and was told it was impossible, they could not help me until the 5-7 day period was up. He did tell me that it was being held, but would be released within 5-7 business days.
This made me very uncomfortable, so I Googled the phone number and found a report here.
I immediatley called my bank, and was told that because the charges were still "pending", they could do nothing and told me to wait. I did bring up Federal Regulation E, and told them I was advised to report them to the banking commission in my state, and all about the reports on this site, but this made no difference.
I was told by my bank to wait until the charges had either cleared or expired. At that point I had to cancel one of our debit cards, and now am waiting to see what happens in the next couple days.
I have later found, and suspected then, that Jessie Fox is NOT his real name, as are none of the names given there. The minute I was not allowed to speak to a supervisor, I was suspicous.
I am glad of this site, as I would have left the charges until well past 60 days before checking it out.
This report was posted on Ripoff Report on 12/21/2010 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBG-Communications-International-Sattelite-Communications-Telecom-Customer-Service/San-Ysidro-California-92173/BBG-Communications-International-Sattelite-Communications-Telecom-Customer-Service-Airp-673881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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