- Report: #544403
Report - Rebuttal - Arbitrate
Complaint Review: bbg luxembourg
bbg luxembourgFrankfurt, Select State/Province Germany
bbg luxembourg BBG Communications Exceptional High telephone cost from Germany to Inverness Scotland Frankfurt, Germany
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I had bad experience from BBG Luxembourg (BBG Communications). I was on Frankfurt Airport on 12 December 18h30, had a World Call Card (10 Euros), but it did not work with the payphones (T-Mobile) on the airport, did not want to accept my code for authorisation on the card. I have made a call to my friend in Scotland with my credit card; the lady did not disclose the cost to me. My friends phone went to voice mail as he was not available and I hung up. The call was not even 2 seconds. I received a SMS from my bank for the cost of R325.00 (30 Euros) and when I have checked my credit card statement I have noticed that I have been debited yesterday (22/12/2009) with R7.00 and again today with a further R325.00. This is ridiculous to pay this kind of money for a call that was not even made. This is even more expensive than opening up your cell phone for international call roaming. If I look at all the complaints against this company, I am surprised that nobody has done something to the company as this is a total rip-off of uninformed tourists. Surely one can be warned about the high cost before making the call. I will never make use of their services again.
This report was posted on Ripoff Report on 12/23/2009 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/bbg-luxembourg/Frankfurt-Select-StateProvince-/bbg-luxembourg-BBG-Communications-Exceptional-High-telephone-cost-from-Germany-to-Invernes-544403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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