- Report: #782410
Report - Rebuttal - Arbitrate
Complaint Review: BBVA Compass Bank
BBVA Compass Bank700 Calder Ave Beaumont, Texas United States of America
BBVA Compass Bank will steal your entire account for 'inactivity.' Beaumont, Texas
*Consumer Comment: OFFICE OF THRIFT SUPERVISION
*Author of original report: Isn't that Sweet
*UPDATE Employee: BBVA Compass Social Media Team
*Consumer Comment: Wow!
*Author of original report: Your naivete will have a natural and logical consequence.
*Author of original report: You better read your account agreements.
*Consumer Comment: Bogus review
*REBUTTAL Individual responds: No offense but..
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I was employed on a ship that frequently docked in downtown Beaumont. I opened an account at the closest branch when it was still Guarantee Bank, which failed. Texas State Bank took over and also failed, and my account was transferred to the new owners, Compass. During all this turmoil, I was involved in the Persian Gulf War. Little did I know it would last forever. I kept the account with over a $2000 balance for convenience, in case we came back to Beaumont. Lately I noticed that I had not received a statement for months so I called.
The main Customer Service office said that my account had been 'deactivated' and advised me to go to the branch where I opened the account to deal with it. Of course this is impossible. So they transferred me to the local branch customer service line. I was kept on hold for 30 minutes, at which time a recording came on that informed me that the bank was closed. By my calculations it was 11:00 AM on a Monday and not a holiday. In case you don't know, satellite telephone calls are extremely expensive.
I sent email to Customer Service. Eventually they responded, telling me to contact the local branch. The circle was complete, and I was expected to start the run-around again at $10 per minute. Now I suppose I will have to hire an attorney to get my money back. That probably won't cost much more than $2000, will it?
This report was posted on Ripoff Report on 09/28/2011 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/BBVA-Compass-Bank/Beaumont-Texas-/BBVA-Compass-Bank-will-steal-your-entire-account-for-inactivity-Beaumont-Texas-782410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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