• Report: #997955

Complaint Review: bearshare

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  • Submitted: Wed, January 16, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: cavis — saint louis park Minnesota United States of America
bearshare
minneapolis, Minnesota United States of America

bearshare bearshare.com lowdown thieves minneapolis, Minnesota

*UPDATE Employee: How BearShare Works

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i subscribed to bearshare because they promised to deliver high quality music audio files for my enjoyment. when i subscribed, i realized that the files were restricted to the laptop, and that i did not have access to all of the audio files displayed in the library, but that i needed to pay additionally (besides the 10. monthly charge), for most of the songs! i could get that non-deal at amazon.com or any other service. i tried to cancel, and was led into the most frustrating rip-off scheme i have ever encountered. these people really need to be prosecuted. it was so simple and straight forward to give them my card information, but they wanted me to write letters, go to separate web pages, and send documents just to get them to stop debiting my card. i thought i had accomplished all this after all, and today i noticed a charge from bearshare on my account! they are crooks! i have not used the service in over a year! i am going to the bank to get my card cancelled an reissued because the bandits continue reactivating or refusing to cancel my good for nothing account. i hate bearshare.

This report was posted on Ripoff Report on 01/16/2013 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/bearshare/minneapolis-Minnesota-/bearshare-bearsharecom-lowdown-thieves-minneapolis-Minnesota-997955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

How BearShare Works

AUTHOR: BearShare_Support - ()

 Hi from BearShare Support

We are sorry to here that you have not enjoyed your BearShare experience.

First of all this is not a rip-off scheme!  

The $9.95 Pro Regular subscription allows you to download unlimited premium music on up to 3 computers.

The premium music is copyrighted and to protect the artist and record labels you cannot burn this music to a CD unless you purchase the songs in MP3 format.

This can be done with or without a subscription.

With regards to cancelling your subscription we have a billing section at our website which makes it very easy to cancel.

In order to submit a ticket asking for a cancellation simply go to the following link:

http://support.bearshare.com/index.php?/Tickets/Submit/RenderForm/5

 

Thanks

BearShare Support

 

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