- Report: #917225
Report - Rebuttal - Arbitrate
Complaint Review: beats by dr. dre
beats by dr. dre1100 Venture Court Internet United States of America
beats by dr. dre RMA Fulfillment Center, Carrollton, TX LIED and let me spend $20 to ship defective headphones to them for replacement. They didn't replace the headphones and shipped them back broken!!! Internet
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The warranty center told me to ship the headphones to them at my expense and they would repair or replace them. I was relieved that they said they were going to do the right thing. Of course I wouldn't have spent $20 of my own money to ship them if they had not told me they would repair or replace them! I'm a teenager and I have a minimum wage job. Imagine my disappointment when they returned my broken headphones to me.
Beats by dr.dre denied my warranty claim. They said the headphones were broken "due to usual wear and tear". [continued below]....
Recently, I learned 2 friends of mine had their headphones snap in the same place as mine. How many others have purchased $200 beats and never got to use them? How many others have paid to ship their headphones back only to have beats by dr. dre return their unfixed headphones?
Please don't buy beats by dr. dre.
This report was posted on Ripoff Report on 07/25/2012 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/beats-by-dr-dre/internet/beats-by-dr-dre-RMA-Fulfillment-Center-Carrollton-TX-LIED-and-let-me-spend-20-to-ship-917225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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