• Report: #917225

Complaint Review: beats by dr. dre

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  • Submitted: Wed, July 25, 2012
  • Updated: Wed, July 25, 2012

  • Reported By: Cody — Katy Texas United States of America
beats by dr. dre
1100 Venture Court Internet United States of America

beats by dr. dre RMA Fulfillment Center, Carrollton, TX LIED and let me spend $20 to ship defective headphones to them for replacement. They didn't replace the headphones and shipped them back broken!!! Internet

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I put on my brand new beats headphones (my Christmas gift) and they snapped in two (only remained connected by a wire).  The warranty center asked me many questions and I thoroughly described what happened and the condition of the headphones.  The plastic broke in two right next to the silver/metal connector on the headphones.

The warranty center told me to ship the headphones to them at my expense and they would repair or replace them.  I was relieved that they said they were going to do the right thing.   Of course I wouldn't have spent $20 of my own money to ship them if they had not told me they would repair or replace them!  I'm a teenager and I have a minimum wage job.  Imagine my disappointment when they returned my broken headphones to me.  

Beats by dr.dre denied my warranty claim.  They said the headphones were broken "due to usual wear and tear". [continued below]....
.....  I never got a chance to use them.  If usual wear and tear is putting them on your head once, then these are defective pieces of crap.  

Recently, I learned 2 friends of mine had their headphones snap in the same place as mine. How many others have purchased $200 beats and never got to use them?  How many others have paid to ship their headphones back only to have beats by dr. dre return their unfixed headphones?

Please don't buy beats by dr. dre.

This report was posted on Ripoff Report on 07/25/2012 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/beats-by-dr-dre/internet/beats-by-dr-dre-RMA-Fulfillment-Center-Carrollton-TX-LIED-and-let-me-spend-20-to-ship-917225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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