Alexander
  • Report: #559080

Complaint Review: beenverified.com

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  • Submitted: Sat, January 23, 2010
  • Updated: Mon, February 22, 2010

  • Reported By: Wendy — Bensalem Pennsylvania U.S.A.
beenverified.com
Internet, New York United States of America

beenverified.com Beware of BenVerified.com: They Will Take Your Money!! Internet, New York

*Author of original report: Thanks Danny

*UPDATE Employee: BeenVerified's Rebuttal

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I attempted to use this company to do a background check on someone, after seeing an ad on TV. I not only did not get what I was looking for, which was complete records, but they ripped me off to the tune of $96.00


The free trial they offer, is really an attempt to charge you credit card, for the most expensive search method they offer! After I put in for the free trial (Which was 7 days.), I immediately discovered that the "free trial", was really  a "bait and switch" to a one year subscription to them. They ended up taking $96.00 out of my bank account, (Since I used a Visa Debit.), and when I cancelled this in a timely fashion, they falsely claimed that I was a "day late", which is not ony untrue, but also absurd, since I never ordered the subscription from them to begin with!!


Thanks to this unscrupulous company, I had to change my credit/debit card#, and I am right now in the process of getting this taken care of with my bank, so I can get my money back.


This report was posted on Ripoff Report on 01/23/2010 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/beenverifiedcom/Internet-New-York-/beenverifiedcom-Beware-of-BenVerifiedcom-They-Will-Take-Your-Money-Internet-New-Yor-559080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Thanks Danny

AUTHOR: Wendy - (U.S.A.)

I appreciate this Danny, and am here to tell you that I did all of this. I spoke with avery rude rep, who told me, I was "a day late" which was not true, and let him know this. I also told him that I never asked for this 1 year subscription. I want my money ($96.00) back, and was advised by my bank to speak woith your company on this. iI would like to speak with someone from your company on this, so I can get my money back. If there is a way of getting it back without legal involvment, it would be appreciated.
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#2 UPDATE Employee

BeenVerified's Rebuttal

AUTHOR: Danny - (USA)

Free Trial/Cancellation Policies

BeenVerified advertises free trials and does require a valid credit or debit card for access to the trial.  BeenVerified is committed to making the cancellation procedure as easy as possible for its users.  Currently, we offer two ways for customers to cancel their account.  

First, BeenVerified provides instant cancellation online.  The company created a program called "EZ Cancel," which allows for maximum transpracency and ease in the cancellation process.  "EZ Cancel" is a large blue button that, when clicked, instantly cancels an account.  This button is found within 2 clicks of every, as it sits in the "My Account" link that is accessible on every page of the applicaiton.  There are three additional points about the "EZ Cancel" process that consumers should be aware of:

  • During the sign up process, BeenVerified educates potential users on the "EZ Cancel" process
  • The "welcome email" that every user recives immediatley on sign up gives clear instructions on the "EZ Cancel" process
  • The first question in the FAQ reinforces how a user can use the "EZ Cancel" process to cancell their account. 

Second, we allow customers to cancel over the phone by calling our 800 customer support number.  Currently, our hours of operation are from 8 am to 8 pm EST Monday-Friday and from 10 am 6 pm EST on Saturday.  While in an ideal world they would offer 24 hour customer support, BeenVerified does all phone support "in-house," in their main offices.  The company believes that they can provide customers with better support then if they "outsourced" their phone operations, even if outsourcing would allow for 24 hour availability.  Finally, as a business, BeenVerified wants to ensure a reaonsable quality of life for its support staff by closing on Sundays and by not assigning overnight hours.  From an overall business perspective, it would be "more profitable" to outsource 24/7 phone support, but the company believes the current system allows for more responsible and effective support, while treating their employees with maximum respect.

A few more important things to understand about the BeenVerified service:

  • Cancellations are immeidately processed without delay.  If the customer cancels within the 7 day trial period, they are NEVER billed
  • The 7-Day free trial allows the customer full access to the service, without creating a firewall to any "premium" services
  • BeenVerified does not upsell customers into any third party programs
  • There are no hidden fees or additional charges -- Every subscription grants access to unlimited background checks of all availalbe data points.   
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