• Report: #901016

Complaint Review: beenverified.com

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  • Submitted: Thu, June 21, 2012
  • Updated: Fri, June 22, 2012

  • Reported By: topper42099 — England Arkansas United States of America
beenverified.com
unknown Internet United States of America

beenverified.com Been Verified background checks criminal phones numbers Internet

*UPDATE Employee: Canceled, refunded and resolved

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I have just began goin through my statements to see why my bill is so high eaxh month on my checking and found out that although I canceled my account within seven days of open been verified has been taking 48 Dillard dollars a month from me!!!! This is outrageous and I'm disabled w medication costing me four hundred seventy dollars per month. I call the number they responded with on a different report here and eaxh time I was put on hold to speak to live people I was hung up on. I am appealing to whomever can help me recover all rhey took and they cost my father muxh grief bc of over draft fees! HELP!!!
SINCERELY,
TOPPER
AKA E. FORD elizabethford77@live.com_

This report was posted on Ripoff Report on 06/21/2012 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/beenverifiedcom/internet/beenverifiedcom-Been-Verified-background-checks-criminal-phones-numbers-Internet-901016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Canceled, refunded and resolved

AUTHOR: Carla - (United States of America)

I am a supervisor in BeenVerified's customer service department.  I'm very sorry to hear that Ms. Ford had any trouble contacting us to resolve this previously.  As I have already notified Ms. Ford directly through email and voicemail, we were able to locate the account and process a full refund of the charges she received from BeenVerified, which totaled $144 (three charges of $48: she was billed in December, March and recently in June).

We offer a free seven day trial.  During sign up customers are required to select a subscription package that they would continue with, if they decide not to cancel during the trial period.  All terms of the account and billing, and directions for how to contact us to cancel, are posted on the sign-up screen and in the Welcome New Member email sent to the customer after sign-up.  

In this case, Ms. Ford selected our $48 unlimited subscription, which is billed quarterly or every 3 months (not every month as she described in the report).  I have asked Ms. Ford what steps she remembers taking to cancel her account because we do not have a record of her contacting us previously, and no record of the account being canceled.  This is why she continued to receive charges for the account.  

Now that she has contacted us, the account is canceled, her charges have been refunded and she will not be billed going forward.  

We provide a Contact us link on every page of the site, so customers can reach us at our toll-free number 1-888-579-5910 or by email at support@beenverified.com.  If you are billed by BeenVerified, in the description you will see our company name, BeenVerified, along with our toll-free number so you can contact us if you have any questions about the charge.  

Ms. Ford or other consumers can visit the site at www.beenverified.com or contact us at 1-888-579-5910 or support@beenverified.com if they have any questions.  
 
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