- Report: #1087040
Report - Rebuttal - Arbitrate
Complaint Review: BELL FORD
BELL FORD2401 W Bell Rd Phoenix, Arizona USA
BELL FORD SERVICE DEPT MIKE PERREAULT DECEPTIVE, GAUGING, OVERPRICED, RUDE, LIARS Phoenix Arizona
*Author of original report: You're right!
*Consumer Comment: Get An Independent Mechanic
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Don't take your vehicle in for service here! If you have the choice to use this dealership's service or have your tonsils removed through the rear choose the later. To sum it up here are the key words: deceptive, overpriced and rude.
Mike Perreault is the name of the advisor and Steve something was the name of the service "manager" who was seated in an office with a totally different name on it. I took my work truck with manual windows in for repair because the driver side window just fell in the door while driving. That is apparently a very common issue with Ford trucks.
After quoting me $160.00, I end up with a bill for $403.01. Yup, $403.01 broken down as follows: 190.63 in labor, 32.39 in supplies/materials recovery and 161.63 in parts. No, there was no additional issues that came up later, only replacing the window regulator.
Now here is the kicker: the same window regulator sells at parts stores for $59 to $68 WITH NO CORE CHARGE! I understand the dealer price is more and I'm OK with it. But not only they were $160.63, but they also claim the core has a value of over $80 which conveniently does not show up on the bill. So, total part cost would be over $240.00. And they actually force you into accepting the price they dictate or you have to pay an appraisal fee of $160.00.
In the end I guess I am the only idiot to blame for taking my truck into a dealership with a reputation like this. Well, this is it. Now I'm about to call Ford and give them a piece of my mind.
This report was posted on Ripoff Report on 09/24/2013 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/BELL-FORD/Phoenix-Arizona-85023/BELL-FORD-SERVICE-DEPT-MIKE-PERREAULT-DECEPTIVE-GAUGING-OVERPRICED-RUDE-LIARS-Phoenix-1087040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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