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Report: #640046

Complaint Review: Bella Terra Cosmetics - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: Adriana — KATY Texas United States of America
  • Author Not Confirmed What's this?
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  • Bella Terra Cosmetics 303 Memorial City Way Houston, Texas United States of America

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Yesterday, September 11, I went shopping at Memorial City Mall located at 303 Memorial City Houston, Texas and as I was walking to the food court a man with a strong accent named David from Bella Terra mineral cosmetics kiosk (KG Cosmetics Group INC) stopped me asking me to try the makeup. I said no
but he insisted so I said yes and sat down to listen to his pitch sales.
At the end of the demonstration I told him I wasn't interested on buying the product. He got upset and told me that I wasted his time and I should pay the $35 for the "makeover". I wasn't offer a makeover and I didn't get a makeover but he insisted that I either pay his fee or pay for the makeup. I agreed to pay for the makeup as I am pregnant and I was starting to feel bad with contractions because I was intimidated by him.

When I gave him my credit card he mentioned that I have money so he started to prepare a bag with 4 more products and pushing again for me to pay for them an extra $200. 
The makeup according to him was $69 but he charged $76 to my credit card.
I understand sales pressure but I think this is a scam as my daughter later reminded me that David said "no charge" in the beginning.
When I arrive home I checked the website on the bag he gave me www.bellaterracosmetics.com and the products were considerably lower in price (example foundation brush, David $69 VS website $24.99)
Do not stop for this! 

This report was posted on Ripoff Report on 09/13/2010 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bella-terra-cosmetics/houston-texas-77024/bella-terra-cosmetics-kg-cosmetics-scam-beware-at-memorial-city-mall-houston-texas-640046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
1Employee/Owner

#5 Consumer Comment

minimum prices for this products

AUTHOR: amanda michelle - (United States of America)

POSTED: Friday, May 18, 2012

next time if you gonna buy some products the minimum prices are


foundation 39.99

blush 34.99

bronze 29.99

eye shadows 9.99

foundation and bronze brush 19.99

eye shawdos and eyeliner brush 12.99

eye serum 79.99

exfoliation gel 35.00

9 stack shimmers 45.00


trust me, or if you want next time go to the computer kiosk and looks in the middle of the screen, you gonna see a bunch of numbers over the products the final four numbers are the lowest prices!!!

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#4 Consumer Suggestion

DO NOT CONTACT THESE PEOPLE FURTHER!

AUTHOR: Joe - (U.S.A.)

POSTED: Monday, September 27, 2010

THIS DAVID DUDE SOUNDS LIKE MORE OF A MEMBER OF THE RUSSIAN MAFIA ENFORCER THAN A BEAUTY CONSULTANT AND I DO NOT LIKE MEN WHO BULLY WOMEN WHO ARE PREGNANT AND HAVE A SMALL CHILD WITH THEM!

LEAVE THESE PEOPLE ALONE.

JUST BECAUSE SOMEONE RENTS A KIOSK OR A VENDING SPACE IN THE MALL DOES NOT MAKE THEM A LEGITIMATE BUSINESS OR EVEN A DESIRABLE TENANT FOR THE MALL.

I THINK WITH TENANTS LIKE THOSE --LEGITIMATE PEOPLE NEED TO STAY OUT OF THE MALL.

COSMETICS MADE FROM DIRT--JUST LIKE IN THE CAVEMAN DAYS.

YOU PAY BIG BUCKS TO PUT DIRT ON YOUR FACE! WHAT A RIP OFF!

THERE ARE BETTER AND CHEAPER NAME BRAND COSMETICS  YOU CAN GET AT WALMART, TARGET AND ANY OF THE DRUG STORES AND YOU DON'T HAVE TO PUT UP WITH A THREATENING, LOUD-MOUTH BULLY WHO IS ACTING MORE LIKE A MUGGER THAN SOMEONE WHO IS TRYING TO MAKE YOU BEAUTIFUL.

HE WAS TRYING TO MAKE YOU POORER AND WHAT HE DID TO YOU CONSTITUTES A MUGGING.

THE HELL WITH HIM AND THE HELL WITH THE COMPANY THAT SENT HIM.

THEY JUST DON'T GET IT.

WE DO NOT LIKE TO SEE OUR WOMEN AND CHILDREN BEING THREATENED AND ROBBED IN TEXAS.

MAYBE YOU ALL OUGHT TO PACK UP YOUR BUSINESS AND TAKE IT OUT OF TEXAS BECAUSE WE DON'T WANT PEOPLE LIKE YOU HERE.PERIOD.

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#3 UPDATE Employee

Resolution repeatedly attempted

AUTHOR: Bella Terra - (United States of America)

POSTED: Tuesday, September 21, 2010

I was sorry to hear your story but happy to get your feedback.  This feedback, to us, is a favor because it is an opportunity to recitify a situation.  As I've stated in an email personally to you and in rebuttal to every online complaint we've found so far, this is not how we want any of our customers to be treated and I again offer sincere apologies for this.  This is not how we train our employees and we will not tolerate this behavior.  For this reason, I'm trying to obtain a receipt from you so I can make my case against the named employee to ensure that this situation does not occur again.  In addition, I've offered you a full refund.  The offer still stands - we want to make this right with you and improve using your story.  I do hope you respond.  I would give you my contact information again here but the instructions ask that I please not sign my name or include any email addresses.

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#2 Consumer Suggestion

THIS IS WHY NO PREGNANT WOMAN IN MY FAMILY GOES OUT ALONE!

AUTHOR: Joe - (U.S.A.)

POSTED: Tuesday, September 21, 2010

PREGNANT WOMEN ARE RATHER HELPLESS AND DELICATE AND AS SUCH CAN BE EASILY INTIMIDATED AND ROBBED AND HARMED BY THIS SLICKSTER.

I WONDER WHERE YOUR HUSBAND, BOYFRIEND OR MALE RELATIVE WAS WHILE THIS EXCHANGE WAS GOING ON.

I KNOW WHAT I WOULD HAVE DONE AND I WOULD HAVE CALLED THE POLICE AS WELL.

CHARGING YOU FOR A MAKEOVER YOU NEVER GOT OR FOR A PRODUCT YOU NEVER RECEIVED AND STRESSING YOU TO THE POINT YOU ALMOST WENT INTO PREMATURE LABOR IS CALLED THEFT BORDERING ON EXTORTION AND ALMOST ASSAULT. IF HE HAD CAUSED YOU TO LOSE YOUR BABY,  HE COULD HAVE GONE DOWN HARD FOR INJURY TO AN UNBORN CHILD OR MURDER TO AN UNBORN CHILD WHICH ALL TEXAS JURIES FROWN UPON.

THINGS WOULD NOT HAVE GONE VERY WELL FOR MISTER DAVID OR WHATEVER THE HELL HIS REAL NAME WAS.

I KNOW YOU HAD A DAUGHTER WITH YOU BUT WHEN YOU DEAL WITH CROOKS AND CRIMINALS LIKE THIS SCUM, YOU NEED A MAN TO BE THERE TO DEFEND YOU.

DID YOU KNOW THAT BELLA TERRA MEANS BEAUTIFUL EARTH OR BEAUTIFUL DIRT?

AND YOU ARE PREGNANT AND PUTTING DIRT ON YOUR FACE? WITH SALESPEOPLE LIKE THIS WHO USE DIRTY SALES TACTICS, HOW DO YOU KNOW THAT THE DIRT OR MINERAL CONTENT IS SANITARY ENOUGH TO PUT ON YOUR FACE AND WON'T HARM YOU OR THE BABY?

I READ THE COMPANY'S REBUTTAL. THEY WANT YOU TO GO ONLINE AND MAKE A PURCHASE FROM WHICH THEY WILL WANT YOU TO GIVE THEM A CREDIT CARD NUMBER OR A BANK ACCOUNT NUMBER.

AN D MY ANSWER TO THAT OFFER IS HELL NO!

WHY TAKE THE CHANCE THAT SOMEONE ELSE LIKE THIS DAVID DUDE WOULD BE ON THE OTHER END AND WHO KNOWS WHERE YOUR CREDIT CARD AND BANK ACCOUNT NUMBERS WOULD END UP?

THAT IS PROBABLY WHAT YOUR HUSBAND OR BOYFRIEND WOULD HAVE TOLD YOU. OR EVEN YOUR FATHER OR GRANDFATHER.

IF THAT WAS ME, I WOULD BE CALLING THE POLICE, REPORTING THIS GUY TO THE ATTORNEY GENERAL'S CONSUMER FRAUD DIVISION, THE BETTER BUSINESS BUREAU AND THE FEDERAL TRADE COMMISSION. I WOULD THEN COMPLAIN TO THE MALL MANAGEMENT AND TELL THEM WHAT HE HAD DONE TO ME AND THREATEN TO SUE.
I THINK THEY WOULD MAKE HIM TAKE HIS LITTLE KIOSK OR PUSH CART SOMEPLACE ELSE -BECAUSE I DON'T THINK HE WOULD BE SELLING FROM A REGULAR STORE.

FOR OBVIOUS REASONS, THESE PEOPLE PREFER TO STAY MOBILE.

YOU SHOULD TELL YOUR CREDIT CARD COMPANY WHAT HAPPENED TO YOU AND FIGHT THE CHARGE. ALSO TO BLOCK CHARGES FROM THAT MERCHANT IN THE FUTURE PERMANENTLY.

THIS MAN IS AN EXTORTIONIST AND HE NEEDS TO BE REPORTED TO THE COPS.

I WOULD CONSIDER THIS TUITION PAID AS TO WHY PREGNANT WOMEN SHOULD NOT GO OUT INTO MALLS BY THEMSELVES. PERIOD. ALWAYS HAVE A MAN WITH YOU WHO WILL PROTECT YOU FROM MENACING PREDATORS LIKE THIS SCUM.




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#1 REBUTTAL Owner of company

Bella terra Customer service

AUTHOR: Bella Terra Cosmetics - (United States of America)

POSTED: Tuesday, September 21, 2010

We have tried several times via email and via phone to contact you so we can resolve the matter. We'd like to get some more information on what happend.

 For example, $69 plus tax is $75 dollars. Also we have online only promotions that are cheaper than the kiosk prices.

Please get in touch with us at 281-220-0303 or by email at sales@bellaterracosmetics.com

I look forward to hearing from you to resolve this matter.

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