• Report: #474129

Complaint Review: Bennett And Bloom

  • Submitted: Tue, July 28, 2009
  • Updated: Thu, January 05, 2012

  • Reported By:Prospect Kentucky
Bennett And Bloom
4010 Dupont Circle Suite 380 Louisville, Kentucky U.S.A.
  • Phone: 502-895-0040
  • Web:
  • Category: Eye Care

Bennett And Bloom Extremely unhappy with my eye sight Louisville Kentucky

*UPDATE Employee: Cataract Surgery

*Author of original report: Update

*Author of original report: Bad sight for life

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In December last year I had a cataract operation at Bennett and Bloom. This was the worst thing that ever happened to me. First I didn't receive the correct information about what needed to be done and what it was going to cost me. I was obligated to pay up front and I thought that I was going to receive most of my money back when the insurance was going to pay them. My mistake was that I signed a form (BIG MISTAKE) that allowed them to collect their fees. The form didn't exactly outlined what the pay was going to be (THEY DON'T WANT YOU TO KNOW THIS - THE MORE UNINFORMED YOU ARE THE MORE THEY CAN CHARGE YOU).

They charged me for surgery that I didn't know that they were going to perform $700-800 (that the insurance didn't pay for) and all other costs that I didn't even know why I paid for them. For months they didn't submit the charges to my insurance and didn't return the money they still owed me.

During the operation the surgeon Bennett had scratched my cornea and I was in pain and could not do anything for at least 10 days.

They have a crook for an office manager that lies through his nose. He lied to me and to the people from the Legal office where I asked for help.

They advertise that they are the best in the area. I wonder who ran the campaign - the office manager??

Iuliana
Prospect, Kentucky
U.S.A.

This report was posted on Ripoff Report on 07/28/2009 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bennett-And-Bloom/Louisville-Kentucky-40207/Bennett-And-Bloom-Extremely-unhappy-with-my-eye-sight-Louisville-Kentucky-474129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Cataract Surgery

AUTHOR: Herbert - (United States of America)

As part of the cataract surgery he chose to have an advanced technology implant. The costs associated with these implants are considerable due to the implant itself as well as the extra testing, planning and work involved in getting the correction just right. Our fees for these services are in line with industry norms. These additional charges for an advanced technology implant are not covered by insurance. This was explained to the patient prior to scheduling the surgery and he signed an advance beneficiary notice (ABN) detailing these charges and the fact they would not be covered by his insurance. He paid in advance for this service, which is customary.
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#2 Author of original report

Update

AUTHOR: Iuliana - (U.S.A.)

The following information updates and corrects my posting of July 28, 2009. The statements made in that posting are incorrect and misleading. Bennett and Bloom eye centers provided complete information to me prior to my surgery regarding the surgical procedure and payment. Prior to surgery, I signed a statement that I fully understood the risks in the surgery and the costs that would be required. Dr. Bennett performed the surgery competently and in accordance with applicable standards of care. No person acting on behalf of Bennett and Bloom Eye centers including its office manager lied or mislead me regarding the procedure or the cost of it.
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#3 Author of original report

Bad sight for life

AUTHOR: Bad sight for life - (U.S.A.)

Since the operation my eye sight has only improved in the sense that I don't see the spots I used to see. However, I can see even less than I used to.
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