Berger Allied BEWARE!! Paints a nice picture, but doesn't deliver! Solon Ohio

Hi Richard,

I agree with you 100% about your mattresses and your entertainment system. They should have been put on pads, that or padded in the house.

Berger Allied is a very reputable company. You just happen to have gotten a bad driver. I drive for Berger Allied. I take pride in what I do. I go the extra mile to make sure my shipper (customer) is satisfied both at origin and at destination.

As far as your insurance money goes.......no one knows where that goes. Each claim that is issued comes out of your driver's escrow. Your salesman or the company aren't going to tell you that, but it does. Your driver pays for anything you put a claim in for. That's with every moving company. All claims come out of the driver. He puts in $75.00 out of each settlement he gets until his escrow account reaches $3,000.00. That money pays for claims. That's all it's there for. So, when you put in a claim, it is sent to your driver and he denies it, more than likely and then the agent steps in and they see if they can figure it out.

And you mentioned his labor. Do you honestly think he's going to have his same labor at destination as he had at origin. What is it......around 800+ miles? My wife and our dog ride with me. I will not bring labor with me. There is no way. Do you know how much money any driver would have to pay out for his labor to follow him from OH to FL? That's just ridiculous! Companies all ready complain that the driver is spending too much on labor.....they would never go for that.

As far as you putting down BERGER, that's wrong. You should have just mentioned your driver. We have heard horror stories about Bekins, NorthAmerican, United, Mayflower, all of them. It's not the company, it's the drivers and the packers. There's good and bad in every company. I'll bet there's good and bad in your company, too.

I tour the country with BERGER on the side of my rig and I'm proud of that. I hold my head high. There's not too many of us left that can drive 2,000 miles in 3 days and then unload 10,000 lbs to 22,000 lbs and hit the road again and drive another 700 or 800 miles. It wears you out out here. Some people don't understand that.

If you wish to contact me concerning anything, please do. My email is: bergerdog@gmail.com.

Thank you.

In response to Mr. Richard Hart's complaints about our company, Berger Allied, and me personally, Laurel Howes, Relocation Consultant for Berger Allied, Solon, OH.

First of all, let me state that it was very unusual that Mr. Hart had the damage that he claims he experienced. His move did not exemplify Berger Allied's high standards of home and household belonging protection. His driver did not follow company policy, and that was most unfortunate. While I'm not trying to make excuses for that portion of his complaint, unfortunately, I believe Mr. Hart is using the Internet to spread false and misleading statements regarding me personally, and I must respond to these statements. Please consider the following:

Mr. Hart claims that I pushed full valuation coveragein fact, I did not push full valuation coverage, but I did explain the difference between basic and full valuation as I do with every appointment and customer. And, most customers appreciate this complete and detailed explanation, as it allows them to make an informed decision.

Mr. Hart states that I told him he would receive all packaging materialsI am afraid I don't know what Mr. Hart is referring to. He had a complete carrier pack, which means that our experienced and professional packers pack everything. His charges were determined by the weight of the shipment for this pack, not by the box. The packers will always bring more boxes than are needed, just in case, but they would have no reason to leave these additional boxes with the customer, as the customer had nothing left in his home to pack. Unfortunately, Mr. Hart never mentioned this to me or to the packers, as we would have been happy to explain this to him.

When Mr. Hart emailed me regarding his frustration with how the driver was loading and protecting his belongings and home, I did respond with an apology, as this is not standard practice for our drivers or helpers. I also immediately spoke with my Operations Manager about this and he communicated with the driver's manager to prevent this situation from being repeated at destination.

I am not sure to whom Mr. Hart sent additional emails. I personally did not receive anything else from him until his claim was settled at which point he sent me a copy of the claims email with attached copies of the negative reviews he had posted via the Internet. He may have sent pictures and emails to our Claims Department or to our Inside Move Coordinator but he sent nothing else to me and nothing was forwarded to me by others in my company.

Our Claims Department reviewed his claim and actually paid repair costs of $475.00but as Mr. Hart mentioned, he disposed of most of the damaged items before he filed the claim. As I tried to explain to him during our phone conversation after his claim was settled, a moving company must be able to actually inspect the items to determine the cause of the damage. A photo does not necessarily show what needs to be seen. As a simple analogy, I don't believe Mr. Hart would have had an auto accident, taken a photo of the damaged car, had his car fully repaired, and then filed the claim. If he had handled an auto claim in that way, it would most assuredly be denied. This is basically what he did with Berger Allied, and we did pay $475.00 in an attempt to make things right with an unsatisfied customer.

After reading the negative internet messages sent by Mr. Hart, and his attacks on me personally and professionally, I find it most curious that when this same Mr. Hart was contacted by our 3rd party quality assurance company, Mr. Hart gave me, the sales person, a 4 out of a possible perfect score of 5.

I have consistently received many positive comments, cards, emails and phone calls from very satisfied customers over the years I have been in the transportation industry. I never tried to purposefully mislead or misrepresent my firm or our services in any way to Mr. Hart or to any other customer for that matter. While I am very sorry that Mr. Hart had a negative experience, I stand by my reputation of being a truthful, honest and respected Relocation Consultant with Berger Allied.

Respectfully submitted,

Laurel Howes
Relocation Consultant
Berger Allied
Solon, OH

In response to Mr. Richard Hart's complaints about our company, Berger Allied, and me personally, Laurel Howes, Relocation Consultant for Berger Allied, Solon, OH.

First of all, let me state that it was very unusual that Mr. Hart had the damage that he claims he experienced. His move did not exemplify Berger Allied's high standards of home and household belonging protection. His driver did not follow company policy, and that was most unfortunate. While I'm not trying to make excuses for that portion of his complaint, unfortunately, I believe Mr. Hart is using the Internet to spread false and misleading statements regarding me personally, and I must respond to these statements. Please consider the following:

Mr. Hart claims that I pushed full valuation coveragein fact, I did not push full valuation coverage, but I did explain the difference between basic and full valuation as I do with every appointment and customer. And, most customers appreciate this complete and detailed explanation, as it allows them to make an informed decision.

Mr. Hart states that I told him he would receive all packaging materialsI am afraid I don't know what Mr. Hart is referring to. He had a complete carrier pack, which means that our experienced and professional packers pack everything. His charges were determined by the weight of the shipment for this pack, not by the box. The packers will always bring more boxes than are needed, just in case, but they would have no reason to leave these additional boxes with the customer, as the customer had nothing left in his home to pack. Unfortunately, Mr. Hart never mentioned this to me or to the packers, as we would have been happy to explain this to him.

When Mr. Hart emailed me regarding his frustration with how the driver was loading and protecting his belongings and home, I did respond with an apology, as this is not standard practice for our drivers or helpers. I also immediately spoke with my Operations Manager about this and he communicated with the driver's manager to prevent this situation from being repeated at destination.

I am not sure to whom Mr. Hart sent additional emails. I personally did not receive anything else from him until his claim was settled at which point he sent me a copy of the claims email with attached copies of the negative reviews he had posted via the Internet. He may have sent pictures and emails to our Claims Department or to our Inside Move Coordinator but he sent nothing else to me and nothing was forwarded to me by others in my company.

Our Claims Department reviewed his claim and actually paid repair costs of $475.00but as Mr. Hart mentioned, he disposed of most of the damaged items before he filed the claim. As I tried to explain to him during our phone conversation after his claim was settled, a moving company must be able to actually inspect the items to determine the cause of the damage. A photo does not necessarily show what needs to be seen. As a simple analogy, I don't believe Mr. Hart would have had an auto accident, taken a photo of the damaged car, had his car fully repaired, and then filed the claim. If he had handled an auto claim in that way, it would most assuredly be denied. This is basically what he did with Berger Allied, and we did pay $475.00 in an attempt to make things right with an unsatisfied customer.

After reading the negative internet messages sent by Mr. Hart, and his attacks on me personally and professionally, I find it most curious that when this same Mr. Hart was contacted by our 3rd party quality assurance company, Mr. Hart gave me, the sales person, a 4 out of a possible perfect score of 5.

I have consistently received many positive comments, cards, emails and phone calls from very satisfied customers over the years I have been in the transportation industry. I never tried to purposefully mislead or misrepresent my firm or our services in any way to Mr. Hart or to any other customer for that matter. While I am very sorry that Mr. Hart had a negative experience, I stand by my reputation of being a truthful, honest and respected Relocation Consultant with Berger Allied.

Respectfully submitted,

Laurel Howes
Relocation Consultant
Berger Allied
Solon, OH

In response to Mr. Richard Hart's complaints about our company, Berger Allied, and me personally, Laurel Howes, Relocation Consultant for Berger Allied, Solon, OH.

First of all, let me state that it was very unusual that Mr. Hart had the damage that he claims he experienced. His move did not exemplify Berger Allied's high standards of home and household belonging protection. His driver did not follow company policy, and that was most unfortunate. While I'm not trying to make excuses for that portion of his complaint, unfortunately, I believe Mr. Hart is using the Internet to spread false and misleading statements regarding me personally, and I must respond to these statements. Please consider the following:

Mr. Hart claims that I pushed full valuation coveragein fact, I did not push full valuation coverage, but I did explain the difference between basic and full valuation as I do with every appointment and customer. And, most customers appreciate this complete and detailed explanation, as it allows them to make an informed decision.

Mr. Hart states that I told him he would receive all packaging materialsI am afraid I don't know what Mr. Hart is referring to. He had a complete carrier pack, which means that our experienced and professional packers pack everything. His charges were determined by the weight of the shipment for this pack, not by the box. The packers will always bring more boxes than are needed, just in case, but they would have no reason to leave these additional boxes with the customer, as the customer had nothing left in his home to pack. Unfortunately, Mr. Hart never mentioned this to me or to the packers, as we would have been happy to explain this to him.

When Mr. Hart emailed me regarding his frustration with how the driver was loading and protecting his belongings and home, I did respond with an apology, as this is not standard practice for our drivers or helpers. I also immediately spoke with my Operations Manager about this and he communicated with the driver's manager to prevent this situation from being repeated at destination.

I am not sure to whom Mr. Hart sent additional emails. I personally did not receive anything else from him until his claim was settled at which point he sent me a copy of the claims email with attached copies of the negative reviews he had posted via the Internet. He may have sent pictures and emails to our Claims Department or to our Inside Move Coordinator but he sent nothing else to me and nothing was forwarded to me by others in my company.

Our Claims Department reviewed his claim and actually paid repair costs of $475.00but as Mr. Hart mentioned, he disposed of most of the damaged items before he filed the claim. As I tried to explain to him during our phone conversation after his claim was settled, a moving company must be able to actually inspect the items to determine the cause of the damage. A photo does not necessarily show what needs to be seen. As a simple analogy, I don't believe Mr. Hart would have had an auto accident, taken a photo of the damaged car, had his car fully repaired, and then filed the claim. If he had handled an auto claim in that way, it would most assuredly be denied. This is basically what he did with Berger Allied, and we did pay $475.00 in an attempt to make things right with an unsatisfied customer.

After reading the negative internet messages sent by Mr. Hart, and his attacks on me personally and professionally, I find it most curious that when this same Mr. Hart was contacted by our 3rd party quality assurance company, Mr. Hart gave me, the sales person, a 4 out of a possible perfect score of 5.

I have consistently received many positive comments, cards, emails and phone calls from very satisfied customers over the years I have been in the transportation industry. I never tried to purposefully mislead or misrepresent my firm or our services in any way to Mr. Hart or to any other customer for that matter. While I am very sorry that Mr. Hart had a negative experience, I stand by my reputation of being a truthful, honest and respected Relocation Consultant with Berger Allied.

Respectfully submitted,

Laurel Howes
Relocation Consultant
Berger Allied
Solon, OH

In response to Mr. Richard Hart's complaints about our company, Berger Allied, and me personally, Laurel Howes, Relocation Consultant for Berger Allied, Solon, OH.

First of all, let me state that it was very unusual that Mr. Hart had the damage that he claims he experienced. His move did not exemplify Berger Allied's high standards of home and household belonging protection. His driver did not follow company policy, and that was most unfortunate. While I'm not trying to make excuses for that portion of his complaint, unfortunately, I believe Mr. Hart is using the Internet to spread false and misleading statements regarding me personally, and I must respond to these statements. Please consider the following:

Mr. Hart claims that I pushed full valuation coveragein fact, I did not push full valuation coverage, but I did explain the difference between basic and full valuation as I do with every appointment and customer. And, most customers appreciate this complete and detailed explanation, as it allows them to make an informed decision.

Mr. Hart states that I told him he would receive all packaging materialsI am afraid I don't know what Mr. Hart is referring to. He had a complete carrier pack, which means that our experienced and professional packers pack everything. His charges were determined by the weight of the shipment for this pack, not by the box. The packers will always bring more boxes than are needed, just in case, but they would have no reason to leave these additional boxes with the customer, as the customer had nothing left in his home to pack. Unfortunately, Mr. Hart never mentioned this to me or to the packers, as we would have been happy to explain this to him.

When Mr. Hart emailed me regarding his frustration with how the driver was loading and protecting his belongings and home, I did respond with an apology, as this is not standard practice for our drivers or helpers. I also immediately spoke with my Operations Manager about this and he communicated with the driver's manager to prevent this situation from being repeated at destination.

I am not sure to whom Mr. Hart sent additional emails. I personally did not receive anything else from him until his claim was settled at which point he sent me a copy of the claims email with attached copies of the negative reviews he had posted via the Internet. He may have sent pictures and emails to our Claims Department or to our Inside Move Coordinator but he sent nothing else to me and nothing was forwarded to me by others in my company.

Our Claims Department reviewed his claim and actually paid repair costs of $475.00but as Mr. Hart mentioned, he disposed of most of the damaged items before he filed the claim. As I tried to explain to him during our phone conversation after his claim was settled, a moving company must be able to actually inspect the items to determine the cause of the damage. A photo does not necessarily show what needs to be seen. As a simple analogy, I don't believe Mr. Hart would have had an auto accident, taken a photo of the damaged car, had his car fully repaired, and then filed the claim. If he had handled an auto claim in that way, it would most assuredly be denied. This is basically what he did with Berger Allied, and we did pay $475.00 in an attempt to make things right with an unsatisfied customer.

After reading the negative internet messages sent by Mr. Hart, and his attacks on me personally and professionally, I find it most curious that when this same Mr. Hart was contacted by our 3rd party quality assurance company, Mr. Hart gave me, the sales person, a 4 out of a possible perfect score of 5.

I have consistently received many positive comments, cards, emails and phone calls from very satisfied customers over the years I have been in the transportation industry. I never tried to purposefully mislead or misrepresent my firm or our services in any way to Mr. Hart or to any other customer for that matter. While I am very sorry that Mr. Hart had a negative experience, I stand by my reputation of being a truthful, honest and respected Relocation Consultant with Berger Allied.

Respectfully submitted,

Laurel Howes
Relocation Consultant
Berger Allied
Solon, OH

Richard, that wasn't Allied's fault - was it? If you have your car totalled, you don't take the car to the wrecking yard to be squashed? You wait until the adjuster looks at what needs to be looked at so he can take pictures, take it to someone who can possible effect repairs, make the ruling on whether it really is going to be totalled etc... It's the same way here: How exactly can full replacement valuation work to your advantage - if you toss all of the evidence needed to pay the claim? Answer: you can't. This is common sense; if you had not tossed the items, you would have been paid on the claim - subject to any deductible.

The truth is - consumers should ALWAYS purchase full replacement valuation in case of damage/destruction to property, and then when a claim needs to be filed, you keep everything until an adjuster looks at it. You don't want to be caught with $0.60/pound valuation. Your rep did a good job in turning you onto it - the problem is what happened with the move. You still would have been protected had you not tossed your items. It's unfortunate.