ED Magedson – Founder
best buy and toshiba laptopcorprate for both algonquin, Illinois United States of America
I purchased a Toshiba laptop from BEST Buy almost one year ago(sept 19th,2008),i also bought a 1 year extended warranty from bets buy along with a 1 year mfg warrantee from toshiba.About 5-6 weeks ago the DC JACK INPUT became dislodged.I went inot Best Buy with my original paperwork to tehre GEEK SQUAD,I WAS TOLD THEY WOULD HAVE TOO SENd out and would take 2-8 weeks.I told them i use this for business and cannot not wait that long.I spoke to the mgr of the store and was told nothing he could do.I called Best Buys corporate resoultion office and spoke to Nicole Mathis at 1-612-291-1000,her solution which she said came from the general mgr of the store Tim lacken,too come in and buy another computer and when my old one is fixed i can return the new one and other than the restocking fees i could get all my money back.Well i couldnt belive they though i would BUY ANYTHING FORM THAN EVER AGAIN.I than called Toshiba and got some results ,they gave me a number too an authorized repair man and got my computer fixed in 2 days.I was told by there authorized man that this is MANUFACTURE DEFECT,happens on most of these laptops.I till pursued the corporate office of best buy and never recieved a call
Well yesterday the laptop starting not taking a charged i brouth it back into BEST Buy and some how it started back up.This morning the computer was dead,i assumed the charger must have a short,so i went back into BEST Buy and explained once again,when the tech plugge dthe ac adapter in the dc jack completly dislodged again.
I asked to talk to the gen mgr TIM LACKEN(224-406-2380),he told me although he understands completly again he offered the same solution BUY ANOTHER ONE.he said i would be better off going directly to the authorized tech.I now have a call back into both corporate offices.I REALLY BELIEVE THIS SHOULD BE A CLASS ACTION LAW SUIT AGAINST BOTH COMPANIES.
Best buy blames it on toshiba and toshiba blames it on BEST BUY.
In the meantime all my warrenties expire on SEPTEMBER 19TH,2009.
Please if there is any atty who wnats to handle this email me.
This report was posted on Ripoff Report on 08/21/2009 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/best-buy-and-toshiba-laptop/algonquin-Illinois-/best-buy-toshiba-laptop-refuse-to-replace-defective-laptop-Algonquin-Illinois-483542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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