- Report: #483602
Report - Rebuttal - Arbitrate
Complaint Review: best buy and toshiba laptop
best buy and toshiba laptophttp://www.toshibadirect.com Internet United States of America
best buy and toshiba laptop TOSHIBA SERVICES Beware, Toshiba is not honorable in its Service Plans! ,
I have a Satellite X-205-S9800, with 3 years extended warranty. The latch that keeps the lid from flying open broke in the firts few weeks of ownership, but because I was in school I waited until the DVD drive started eating CD's to effect a repair. However I was told that the latch was regarded "Cosmetic" and not covered and that the repair would cost me an additional $460.00!
It states in the terms
"E. Service Plans (Refer to COC to determine which Service Plan(s) applies to Your Product.) 1. Extended Service Plan. This coverage pertains to You if listed on the COC. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the Product specified on the COC, provided such service is necessitated by Product failure during normal usage. The Product specified and covered includes only equipment as originally configured and charged for in the Service Plan."
As a certified computer tech myself, I was able to track down the part that is $66.00.
But if I were to repair it myself i would loose the warranty!
This report was posted on Ripoff Report on 08/21/2009 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/best-buy-and-toshiba-laptop/internet/best-buy-and-toshiba-laptop-TOSHIBA-SERVICES-Beware-Toshiba-is-not-honorable-in-its-Servi-483602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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