- Report: #569015
Report - Rebuttal - Arbitrate
Complaint Review: best buy and toshiba
best buy and toshiba9740 Irvine Boulevard Irvine, California United States of America
Toshiba Best Buy is purveyor of inferior Toshiba laptop computers without regard to customers Irvine, California
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Continued to attempt to isolate reason for inability to connect to service. Paid an IT person to come to our home to identify product. Individual identified computer, specifically, Microsoft Vista. Day prior to warranty deadline, went to Best Buy to return computer. Best Buy states problem is Operating system, microsoft, but would not call them or attempt to repair. They advised us to buy two new operating system and they could install them for a fee. That came to approx. $300.00 to repair two computers that never worked properly. We refused. Told us to call microsoft ourself. Called microsoft and they told us they could not help us. Called Toshiba and again begged for assistance. Gave us a website to access to download Windows 7.0 for free (must be aware there is a problem with Vista if they are offering "free" downloads). Followed their instructions, then our computer did not qualify for upgrade. End result...two computers that never performed properly and still do not .....out close to $1000.00 ....frustration of calling and working through the problem for one year......in addition, paid my cable provider for a wireless connection for one year that I could not receive, due to the inferior product that Toshiba and Microsoft would not back.
This report was posted on Ripoff Report on 02/13/2010 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/best-buy-and-toshiba/Irvine-California-92618-1697/Toshiba-Best-Buy-is-purveyor-of-inferior-Toshiba-laptop-computers-without-regard-to-custom-569015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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