Best Buy Geek Squad Phone protection Cheated us out of new phone Internet

 We have bought our cellphones and geek squad protection for years. This year my husband's phone quit working and they sent us another one for the 250 dollar deductible we had to pay. On the 29th day after we received it it quit working. My husband called and the girl he spoke to told him the 30 days was up. He tolde what she said and I told him that was not right. He works graveyards and it was the next morning before he told me. I called them and spoke to someone who told me it was still good when he spoke to her But she didn't note it in the computer. She told me she couldn't help me and that the girl did not make any notes he called. She explained the system was locked for her but for us to go into the store and they could help us.

We went into the store and they could not access his account and tried to say we didn't have geek squad. I went on the bank and proved we did and we ended up being there several hours. I again called the 1800 number and the lady took notes and was very up that people don't take time to notate anything. We went back to the store and now the geek squad guy couldn't do anything without my husband paying a diagnostic feevof 150 dollars. There was no diagnostic except the phone would not turn on. My husband said he wasn't paying 150 dollars for someone to push the power button and see it won't work. Then we were told because we were no longer Sprint customers as we decided to go with Verizon. That should not be right as we paid for Geek Squad till the end of the month. Now we own an LG G2 that doesn't work. What a rip off