• Report: #546932

Complaint Review: Best Buy - HSBC Retail Services

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  • Submitted: Tue, December 29, 2009
  • Updated: Tue, December 29, 2009

  • Reported By: Debora — Mission Viejo California United States of America
Best Buy - HSBC Retail Services
PO Box 60148 City of Industry, California United States of America

Best Buy - HSBC Retail Services Online Late Charges Insane City of Industry, California

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I have spent literally hours trying to clear up Best Buy payment issues.  After promising to change payment schedule from 1st to 10th of cycle, with confirmation, I was told this was not possible the following month after calling back again--thus receiving late charges AGAIN.  After paying ONLINE, ONTIME, was then told that payments could not be posted for 2 days, thus being late again, even though payment was made on time.  Again, after a phone call, was reminded that payments, even online direct, could not be posted after something stupid like 4 pm and take 2 days to process.  Customer Service agent said she would lift late charge when she saw my posted payment.  Surprise, surprise, I open this month's bills--no credit--just another late charge.  Seriously irritating/frustrating as I have always been conscientious and am extremely angry with their policies.

This report was posted on Ripoff Report on 12/29/2009 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-HSBC-Retail-Services/City-of-Industry-California-91716/Best-Buy-HSBC-Retail-Services-Online-Late-Charges-Insane-City-of-Industry-California-546932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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