• Report: #1057730

Complaint Review: Best Buy. Midway @ LBJ. Dallas tx

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  • Submitted: Sun, June 09, 2013
  • Updated: Sun, June 09, 2013

  • Reported By: Dtx75220 — Dallas Texas
Best Buy. Midway @ LBJ. Dallas tx
4255 LBJ Freeway Farmers Branch, Select State/Province USA

Best Buy. Midway @ LBJ. Dallas tx Does not honor 15 day return policy Farmers Branch Texas

*Author of original report: Out of the box, defective screen, 1/2 viewable

*Consumer Comment: tough call

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Purchased 2 - 32" Samsung TV's opened one immediately worked perfectly. Opened the 2nd one 7 days later, plugged in the screen was defective only 1/2 viewable appeared cracked. Returned to Best Buy within 15 min. Management would not honor their 15 day exchange . Offered 50% trade in value towards purchase of another TV. No damage on TV, box etc. Out of the box defective screen. Do not Purchase from these crooks, your taking the risk's, management is dishonorable.

Disputing credit card charge, only option. 

DO NOT PURCHASE FROM THESE CROOKS!!!!!!!

 


This report was posted on Ripoff Report on 06/09/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Midway-LBJ-Dallas-tx/Farmers-Branch-Select-StateProvince-75224/Best-Buy-Midway-LBJ-Dallas-tx-Does-not-honor-15-day-return-policy-Farmers-Branch-Te-1057730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Out of the box, defective screen, 1/2 viewable

AUTHOR: Dtx75220 - ()

Removed flat screen with care from the box, removed packaging, attached base. Plugged in and only have screen viewable.

Defective out of the box, another person told me they had same issue from this Best Buy store. DO NOT PURCHASE FROM BEST BUY ON MIDWAT @ LBJ, Dallas.   

You are taking the Risk they will not honor their return policy. Go to Costco or Sears.

Dtx75220

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#2 Consumer Comment

tough call

AUTHOR: coast - ()

"appeared cracked"

That's damaged, not defective. The warranty covers defective products but not damaged products.

A cracked screen is due to misuse or abuse. The problem is in determining if the damage occurred before or after you purchased the TV. Good luck.

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