• Report: #1066335

Complaint Review: Best Buy Mobile

  • Submitted: Thu, July 11, 2013
  • Updated: Thu, July 11, 2013

  • Reported By: jbitty — Omaha Nebraska
Best Buy Mobile
7601 Penn Ave S Minneapolis, Minnesota USA

Best Buy Mobile False Charges for phone insurance that was canceled Omaha Nebraska

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My issue falls within my cellular phone problem with Best Buy. I bought two Iphone 4 phones from BestBuy in Westroads Mall in Omaha Nebraska December 31,2011. With this I got the insurance because the salesman said he can hit his year quota if we did. I figure with the holiday spirit why not. I then canceled the insurance later on and when I went in this spring to see when I am ellegible for my upgrade, was asked by the lady there who was working why I did not have the insurance any more told her I did not need it. 

Surprisingly a week later I start seeing BestBuy charges to my account which accumulated to $224.85. I called BestBuy's contact line asking why and they said they had no file of charges. I went directly to my nearest Wells Fargo and filed a claim at that time they reversed the charges and this week it has come back that VISA made a decision I should be charged. 

I ask that anyone please be careful and not buy your phone from Best Buy but also more importantly do not buy their insurance. Best Buy is a ripoff and I am making sure I let everyone else know about this both through Social Media and through my friends. 

This report was posted on Ripoff Report on 07/11/2013 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-Mobile/Minneapolis-Minnesota-55423/Best-Buy-Mobile-False-Charges-for-phone-insurance-that-was-canceled-Omaha-Nebraska-1066335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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