• Report: #1055295

Complaint Review: Best Buy

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  • Submitted: Fri, May 31, 2013
  • Updated: Fri, May 31, 2013

  • Reported By: Mr Will — Hephzibah Georgia
Best Buy
3667 Walton Way Extension Augusta, Georgia USA

Best Buy Buyer Beware Save Receipt Augusta Georgia

*Author of original report: Thanks Mark

*Consumer Comment: What do you expect??

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My Father an (80yr) old Veitnam Vet purchased a samsung camera /video recorder four months ago and it quit working, he took it back to BestBuy to see if he could exchange, or service it. My Dad was told without the receipt there was nothing they could do, they have no record of it, even tho he purchased the protection. So if you purchase anything at BestBuy make sure you keep your receipt forever because you will be turned away...with a sorry cant do anything for you.


This report was posted on Ripoff Report on 05/31/2013 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy/Augusta-Georgia-30815/Best-Buy-Buyer-Beware-Save-Receipt-Augusta-Georgia-1055295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Thanks Mark

AUTHOR: Mr Will - ()

Thanks Mark, Yes you would think they could match the purchase to the name or to the serial number but no if you pay cash you just eat it. And yes mentioning the fact he was 80 and a vietnam Vet does matter, due to the fact of his age and health, the employee was rude, the employee should take the benifit of the doubt more than likely he didn't steal the camera, obviously the person entering the sale did not do his job in this first place. They don't have to worry I will be sending it in for service, however I will never buy another thing from Best Buy which I am sure they will cry all the way to the bank over losing my business.

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#2 Consumer Comment

What do you expect??

AUTHOR: Mark L. - ()

Did he pay with a card? If so, Best Buy will have a record and can duplicate the receipt. If he paid cash, then he has to accept his own responsibility for poor record keeping. 

Odd that his I.D. doesn't match any service plan, as Best Buy also can look up the warranty under his name and address.

And, credibility questions are added as you feel it is necessary as a 3rd party to complain about another person's apparent problem. If an "(80yr) old Veitnam Vet" is supposed to have some bearing to the complaint, is it related to why he is unable or disinterested with filing his own complaint? Were you there with him when he made the purchase?

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