- Report: #618136
Report - Rebuttal - Arbitrate
Complaint Review: best buy
best buymargate, Florida United States of America
best buy Best Buy extended warranty a joke, Purchased SONY laptop margate, Florida
*Consumer Suggestion: Date of Incident
*Author of original report: Sony or Best Buy Serbice Center
*Consumer Comment: Documentation from Sony?
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June 27, 2010
To All my Fellow Americans:
Don’t know where to start…Lets make it short…I bought a Sony Vaio VGNFW200, with an extended warranty for $679.99.
Within 6 months of purchase, connection where power slot came loose and computer was not able to receive electric charge. I called customer service and they sent a tech and after a week, tech came and fixed problem.
Now, lets fast forward 6 months later, computer would not turn on at all. I take to “geek squad” and they ship it to SONY. Here is their reply” Motherboard is defective and laptop was previously opened, voiding warranty. Customer needed to purchase accidental warranty coverage. Fee to repair laptop is $679.99. Customer has choice to pay repair fee or request laptop back.”
Yes, the laptop was opened, when SONY TECH repaired the laptop 6 months ago, they have the records, I have the receipts. I tried to explain this to Best Buy rep that called, all he could say, “That’s what the notes are telling me”
Now, I have heard horror stories regarding Best Buy’s Extended Warranty coverage but hoped that those were just a few bad apples. I was terribly wrong.
I will not fight them anymore, all I will do is make sure I will post my experience on these websites (www.ripoffreport.com, (((Redacted))), (((Redacted))), (((Redacted))), www.bestbuy/forums.com www.facebook.com awww.myspace.com and www.twitter.com. If I could prevent one person from committing same mistake I did, then that, will make me fell better!!!
STAY AWAY FROM BEST BUY
If anyone needs documentation on this ordeal, I will be happy to email the supporting information.
Coconut Creek, FL
This report was posted on Ripoff Report on 06/27/2010 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/best-buy/margate-Florida-33063/best-buy-Best-Buy-extended-warranty-a-joke-Purchased-SONY-laptop-margate-Florida-618136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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