• Report: #951547

Complaint Review: BEST BUY

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  • Submitted: Fri, October 05, 2012
  • Updated: Mon, January 07, 2013

  • Reported By: neonoah — conroe Texas United States of America
BEST BUY
1550 Lake Woodlands Dr Pinecroft Center The Woodla the woodlands, Texas United States of America

BEST BUY LAKE WOODLANDS STORE $700 and no instructions.... the woodlands, Texas

*Consumer Suggestion: Model?

*Consumer Comment: better yet

*Consumer Comment: Open Box?

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i bought a tv and surround sound blu ray. i told the guy i had never owned one before. he sold me cables that did not fit. he also told me i got no instructions with my new tv..i was like what???? they make it sound easy like i did not need them. i got home and was clueless. i called support and they transferred me. i sat on hold 20 minutes then the system hung up on me. i called back. the lady said a guy was supposed to pick up the phone and help me. 15 minutes later she came back on and said that they could not help me but i could get geek squad to come out for $150....that is half the cost of my tv. how about just give me the instructions the tv came with.. im returning all of the equipment and canceling my best buy credit card.

This report was posted on Ripoff Report on 10/05/2012 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/BEST-BUY/the-woodlands-Texas-77380/BEST-BUY-LAKE-WOODLANDS-STORE-700-and-no-instructions-the-woodlands-Texas-951547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Model?

AUTHOR: flyingdutch - (United States of America)

What are the model numbers of the TV and Blu-Ray player?  What cables did you buy?  Did the devices come in boxes?

Here's some basic instructions, if you post the model numbers and what cables you bought, someone might be able to help you out further

http://bit.ly/UE6t0n
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#2 Consumer Comment

better yet

AUTHOR: The Outlaw Josey Wales - (United States of America)

 how about you and your pals tell us how to work the TV, after all team rebutt knows everything
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#3 Consumer Comment

Open Box?

AUTHOR: Robert - (U.S.A.)

Every New TV will have instructions and information, most will even contain basic cables that you can use to connect various devices.  Best Buy sometimes sells items that have been returned or on clearance as an "Open Box" item as a discount.  But they are also sold AS-IS, that is they may be missing something such as Instructions.  Since the salesman told you they had no instructions I have a feeling you bought an open box item.

Since you got a TV for $300, I can figure that it was either a POS TV or you got a really good deal, and with Best Buy it is probably a coin flip as to which one it is for you.

But even with this, you can find instructions for just about every TV and Blu-Ray player on the Internet.  Even if you couldn't the TV Panels are fairly well labeled that it should be fairly easy to figure out.  How about having one of your friends come and help you out?
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