- Report: #1126090
Report - Rebuttal - Arbitrate
Complaint Review: Best Buy/Geek Squad
Best Buy/Geek Squad2339 Claribel Rd Riverbank, CA 95367 Riverbank, California USA
Best Buy/Geek Squad Dell Computers Worst Customer Service and incompetence ever! Riverbank California
*Author of original report: clarification
*Author of original report: Sounds like you support bad product suppliers and customer service
*Consumer Comment: Sounds like the Geek Squad shotgunned the first fix...
*General Comment: How??
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I purchased a Dell Inspiron lap top from Best Buy in Riverbank, CA in Aug. of 2012. I spent $1,000 on the laptop, programs, virus protection, taxes and service of Geek Squad to set it up. In six months, I had to take it back when it simply stopped working. They said that the mother board, optical drive, hard drive and power button all needed to be replaced. They ordered the parts from Dell and Geek Squad did the repairs.
Now, in Feb. 2014, just 11 months after all that work was done, the mother is out again. I broaght it back and they said they could not help me unless I pay full price to fix it, and need to pay $100 to have the hard drive backed up. So now, am I expected to pay to have the mother board replaced every 6 to 11 months!!!!! What kind of service is that.
I called Dell, they wouldn't help. I called 1-800-Geek Squad. No help there. Then the corporate number of Best Buy. They referred me back to the store where I purchased the computer.
I took it back, spoke to the manager (Anthony). Expressed that this is unacceptable. I should not have to keep replacing the motherboard every 6-11 months. A computer should last longer than that. I paid $1,000! for this computer and now it's gabage! He was very rude and offered zero customer service. Manager Anthony was holding back laughing at the notion that they should take better pride in their work.
My recommendation to all consumers: Never buy a Dell computer. Never, Never buy anything from Best Buy. And Never, Never Never have any service done by Geek Squad!! They will tell you whatever you want to hear to get you to buy there. But, will never give you any kind of customer service.
This was the worst case of NON-customer service I have ever experienced!
This report was posted on Ripoff Report on 02/24/2014 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-BuyGeek-Squad/Riverbank-California-95356/Best-BuyGeek-Squad-Dell-Computers-Worst-Customer-Service-and-incompetence-ever-Riverban-1126090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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