- Report: #1105551
Report - Rebuttal - Arbitrate
Complaint Review: Best Electric $ Air Conditioning
Best Electric $ Air Conditioning10911 Harmony Park Dr. Bonita Springs, Florida USA
Best Electric $ Air Conditioning We had them out to our home on Nov 4 for our preventative maintenance check and we did have a/c repairs that were needed as one of our units needed freon. The total charges were approximately $800. The a/c unit did break down and we were in need for a replacement. The other unit had a leak and we needed it to run for a few more days and they got the unit up and running for that time. Bonita Springs Florida
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We had Best Electric and Air come to our home on Nov 4th to service both of our air conditioning units. They informed us that one of our units was in very bad shape and the other one was filled with freon (which should have clued them in there was a leak). They charged us approx $800 for the freon added and other minimal services.
The units both went down on Dec 5th and we had renters in our home for the weekend. We rang Best Electric and they came out on Saturday, Dec 6th and fixed the leaking unit and gave us a quote for the new a/c unit of $10,759.96. We authorized them $5000 on our AMEX card and found out on Monday morning they charged the entire $10,759.96. We have since contacted AMEX and are contesting this.
I called their service on Sunday and explained we were cancelling our order with them as we had found another reputable company to do the work for half their price.Their rep called me and explained to me that we owed them $$3587 for the work done on Saturday. One day's work and parts!! I asked him if he was serious?
In addition to that, we also owe for a restocking fee of $811.50 and another $159 for the diagnosis. We understand a restocking fee but $3587 for one day's work on the unit that was leaking that they already charged us for freon on Nov 4th for $800. I feel these charges are outrageous and I want to warn other consumers of their overcharging and stop them from ripping off others.
This report was posted on Ripoff Report on 12/09/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Electric-Air-Conditioning/Bonita-Springs-Florida-34135/Best-Electric-Air-Conditioning-We-had-them-out-to-our-home-on-Nov-4-for-our-preventativ-1105551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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