- Report: #1082570
Report - Rebuttal - Arbitrate
Complaint Review: Best Rank, Inc.
Best Rank, Inc.10590 W Ocean Air Drive #220 San Diego, California USA
Best Rank, Inc. Registered my credit card for recurring 3rd party services despite my request for 1 year only, didn't reimburse me 2nd year charges San Diego California
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Businesses should act ethically and take ownership of mistakes that hurt consumers. Best Rank, Inc., a San Diego based search engine optimization company provided me with the worst customer experience I’ve ever received and it cost me financially. I’ve never filed a written complaint about a company before, but Best Rank, Inc. treated me so poorly I highly discourage anyone from using this company for their SEO needs.
Best Rank used my credit card to set up accounts with several vendors on my behalf. I asked for 1 year subscriptions and got confirmation from Best Rank that 1 year subscriptions would be set up on my behalf. Instead, they used my credit card to set up recurring annual payments that cost me a lot of money each year. When I confronted them about this they denied any wrongdoing. I provided them with written documentation regarding our agreement and they acted unethically and refused to take ownership for their mistake and wouldn’t offer a reimbursement. This mistake really hurt me financially.
Additionally, when I asked for the account usernames and passwords they set up on my behalf, it took over 3 months for them to reply with this information. Best Rank conveyed to me that they don’t care about my business. A simple reimbursement for the amount I was incorrectly charged was all that was needed to fix the mistake, but this never happened.
This report was posted on Ripoff Report on 09/07/2013 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Rank-Inc/San-Diego-California-92130/Best-Rank-Inc-Registered-my-credit-card-for-recurring-3rd-party-services-despite-my-req-1082570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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