I converted 100,000 AMX points to Best Western in order to facilitate my honeymoon in Italy. I called Best Western reservations and tried to book a hotel in Venice. The agent advised me that the system that provides her information on blackout information was down and she could not tell me if the hotel had any blackout dates for the time I wanted to use my point for.
She said that she could set up a reservation and for me to call later and verify the blackout period. I called the next day and spoke with a different agent and she advised me the the hotel did in fact have a black out period. I instructed her to cancel the reservation from the previous day and we began to look for another hotel.
After finding a hotel and making a reservation the call ended. After our trip, I noticed a charge for $360.00 on my credit card from the hotel I requested canceled. I called Best Western and spoke to a supervisor and he said that the agent that worked with me was very reputable and that because I did'nt recv a cancelation number I wa my fault that the original reservation didn't get canceled. I immediately went to my CC company, Citibank and they refused to help and reverse the charge.
Best Western cost me $480.00 since I refused to pay Citibank and had to later settle with them. Best Western is incredibly inflexable and because their agent made a mistake they refused to take responsibility for it by reversing the charges. Best Western is not in my future as hoteliers.
Miami Springs, Florida