- Report: #141362
Report - Rebuttal - Arbitrate
Complaint Review: Best Western Hotels
Best Western Hotelsbestwestern.com Venice, Italy
Best Western Hotels ripoff Venice Italy
*UPDATE Employee: Cancellation Number
*UPDATE Employee: Why didn't you get a cancellation number?
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She said that she could set up a reservation and for me to call later and verify the blackout period. I called the next day and spoke with a different agent and she advised me the the hotel did in fact have a black out period. I instructed her to cancel the reservation from the previous day and we began to look for another hotel.
After finding a hotel and making a reservation the call ended. After our trip, I noticed a charge for $360.00 on my credit card from the hotel I requested canceled. I called Best Western and spoke to a supervisor and he said that the agent that worked with me was very reputable and that because I did'nt recv a cancelation number I wa my fault that the original reservation didn't get canceled. I immediately went to my CC company, Citibank and they refused to help and reverse the charge.
Best Western cost me $480.00 since I refused to pay Citibank and had to later settle with them. Best Western is incredibly inflexable and because their agent made a mistake they refused to take responsibility for it by reversing the charges. Best Western is not in my future as hoteliers.
Miami Springs, Florida
This report was posted on Ripoff Report on 05/03/2005 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Western-Hotels/Venice-/Best-Western-Hotels-ripoff-Venice-Italy-141362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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