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Report: #1334351

Complaint Review: Bestbuy - San Carlos California

  • Submitted:
  • Updated:
  • Reported By: John — San Carlos California USA
  • Author Confirmed What's this?
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  • Bestbuy 1127 Industrial Rd San Carlos, California USA

Best Buy Charge $30 for "free" anti virus software when buying chromebook San Carlos California

*UPDATE Employee: Bundle error

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Last night I went to the San Carlo Best Buy for an Acer Chromebook on sale for $269 (usually $300).  After I told him I wanted to buy it, the salesman mentioned that it came with a free anti-virus product.  But when paying, I was charged $30 for the "free" antivirus software ("webroot", I think).  

Luckily I noticed and asked why the $30 for a "free" item. He didn't have much of an answer and called his manager for an override.  The manager didn't ask any questions and didn't seem surprised or concerned at all.  After the override, one "webroot" item showed removed but another was still on the bill for $3.  I told him I didn't want the antivirus software at all.  He again adjusted the bill and finally all the extra charges were gone.  

I don't know but the sales guy was very young and probably trained in this little trick, perhaps by that very same manager.  I know it's hard to make money competing with Amazon and the others, but ripping people off is wrong.

This report was posted on Ripoff Report on 10/21/2016 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bestbuy/san-carlos-california-94070/best-buy-charge-30-for-free-anti-virus-software-when-buying-chromebook-san-carlos-cali-1334351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Bundle error

AUTHOR: oblivionskate - (USA)

POSTED: Thursday, December 15, 2016

You did not get scammed or tricked into buying internet security. I am an Employee at Best Buy store #405. What happened in your situation was a mistrained employee and manager. Chromebooks never get antivirus for free. Webroot does not support the Chrome operating system so it will never budnle down correctly with a Chromebook, only Macbooks and Windows based laptops. The Employee shouldn't have mentiond antivirus if you were buying a chromebook and the manager should have realized antivirus was being incorrectly bundled with a Chromebook thus charging you the normal fee that a customer pays when they do not bundle the software with a computer. Lastly, the POS system always rings the Internet security up as two items. One for the product and another for the activiation code. again the uniformed manager only voided off the first product instead of the code that rings up as $2.99. Sorry about your experience but there is no "trick" or scheme, or fight to beat out amazon, or any other nonsense. Just employees and managers that were uninformed 

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