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Report: #789403

Complaint Review: BestBuyFragrance - Internet

  • Submitted:
  • Updated:
  • Reported By: Ray1121 — Tampa Florida United States of America
  • Author Not Confirmed What's this?
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  • BestBuyFragrance Internet United States of America

BestBuyFragrance Rip-off products, tampered with. Internet

*Author of original report: Refund

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If you visit the website www.bestbuyfragrance.com you will see many brand name fragrances at very cheap prices. I was curious but not suspicious of the website and did some reading and didn't find anything on the internet that was negative. They claim to purchase in bulk direct from manufacturers and cut out the "middle man" and are able to pass the savings to their customers.

I normally purchase a specific fragrance (Calvin Klein Euphoria Intense for men) which is the only fragrance I wear; I use it every day and have been since it first came out in 2008. I normally purchase this at department stores and plan to pay about $70 to $80. I found it at bestbuyfragrance.com for $39.

I made the purchase of a New 3.4 oz Calvin Klein Euphoria Intense for Men fragrance on a Wednesday and received it on that Saturday. When I opened the box it came in it contained not Euphoria Intense but Euphoria. They sent me the wrong item and I was a little disappointed but not entirely upset. Euphoria Intense is a newer modified version of Euphoria which smells a little different but I still like them both and have used them both in the past.

I figured I would make the best of the situation and use the fragrance anyway so I opened up the box and looked at the bottle to find that it was not the polished container I'm used to seeing but had scratches and flaws in the metallic surface and had smudges of something on the glass.

I figured it was just an ugly bottle and maybe that's why it was so cheap so I sprayed a little on my wrist. I was blown away when I went to smell the fragrance. It was not Euphoria at all! It was not the fragrance it was advertised to be. It was not the fragrance that the label said it was.

I took a closer look at the bottle in sunlight and could see debris floating around in the liquid. There were tiny little objects like dirt and fibers floating around. I have never ever seen any debris of any kind floating around in any bottle of any legitimate brand name fragrance.

The conclusion I am left with is that this item was tampered with and altered and the contents of the bottle are not what is labeled on the ingredients list and it's safety and quality are to be questioned.

I called the 800 number that was provided on the invoice but no one answered so I left a voice message and will call again tomorrow until I reach someone.

This report was posted on Ripoff Report on 10/16/2011 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bestbuyfragrance/internet/bestbuyfragrance-rip-off-products-tampered-with-internet-789403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
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#1 Author of original report

Refund

AUTHOR: Ray1121 - (United States of America)

POSTED: Tuesday, October 18, 2011

It is now Tuesday almost one week after first ordering the product.

I was able to reach Mike Ponziano from www.Bestbuyfragrance.com

He did refund my complete purchase price and I'm going to the post office today to send the item back.  The customer service at this website is good but BEWARE!!  They did not ship to me the item they advertised on the website.

They are not legitimate brand name products!

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