- Report: #939327
Report - Rebuttal - Arbitrate
Complaint Review: betonline.ag
betonline.agInternet United States of America
betonline.ag betonline.com Changed and deleted my bet , Internet
I just chalked the first mistake up to betonline had this option up on accident because the games had started and they quickly figured out their mistake. I was not too mad. Monday night they had live betting on Ravens and Bengals. Ravens are up by 14 and I can see they are going for more. The live betting option has the Ravens covering at 14 1/2. I bet all my money on the Ravens to cover, watch the Ravens win by 31 points, and sign into the site to see my money is gone. Look at the supposed bet and they have me betting on the Bengals. I attempted to contact them and see if they could fix either of their two errors. Here is a message sent from them:
Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Nikki
Your Issue ID for this chat is Please record it in case of pending issue.
Nikki: hi how can i help you?
Me:I am not too happy. Yesterday I made a bet on if one team would beat another by 31 1/2 points or not, I looked a few minutes later and that bet was completely deleted as if it didn't happen. Today while in Live Betting I see the Ravens are up by 14 points, and there is a bet for the Ravens to cover 14 1/2. I make the bet for the Ravens to cover. Now it's at the end of the game, I am all excited that I am about to win. Come back to the site and it has me betting on the Bengals.
Me: that is two bets in 24 hours, one was changed, one was deleted
Nikki: can i have your account number?
Nikki: Thank you for waiting. I'll be with you in just a moment...
me: thank you
Nikki: I'm sorry for the delay. I'll be right with you...
Nikki: I will be right with you...
Nikki: Kindly please hold on for a moment while I review the account for you, your patience is highly appreciated.
Nikki: ones the ticket is created we can't change the bets and all the wagers were placed online not for one of our Representatives
Nikki: my supervisor review your account and is no place for a claim Mr.
Me: that seems kind of weird.......so you are telling me yesterday when I bet 75.00 that no team would beat another by 31 1/2 points this week....nobody deleted it?
Me: I mean it was deleted, then when I looked again the opportunity to make that bet just disappeared. Now tonight I make a great bet and am ready to cash in, and it was changed.
Nikki: nobody deleted it, maybe you didn't place it well
Me: This is sad, I have done a lot of business with this company and you guys are stealing my money. No I placed it, then when I looked in pending it was gone and I went back to make that bet again......the option was no longer there.
Nikki: I will be right with you...
Nikki: if the bet is made for us by phone we can hear the calls and if we made the error we correct them but in this case you did it online
Nikki: ones a ticket is created we cant change it
Nikki: or change the status
Me: well I can't change it, someone did
Nikki: you did something wrong and the bet was not placed
Me: you guys are crooks.....wow
Nikki: anything ells i can help you with?
Me: no thanks I will no longer do business with your company
Nikki: ok good bye
This report was posted on Ripoff Report on 09/10/2012 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/betonlineag/internet/betonlineag-betonlinecom-Changed-and-deleted-my-bet-Internet-939327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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