- Report: #1049556
Report - Rebuttal - Arbitrate
Complaint Review: Better Business Bureau | Dallas
Better Business Bureau | Dallas1601 Elm St #3838 Dallas, TX 75201 Dallas, Texas USA
Better Business Bureau | Dallas Pay to Play, Good Ole Boys Network, Incompetence Dallas Texas
*Consumer Comment: Better Business Bureau
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After purchasing a BMW Z3 from a local car dealer (Auto Hans- Addison, Texas) I found that several safety warning lights on the car had been deliberately tampered with to hide the fact that the ABS brakes and other systems didn’t work. I filed a complaint with the Dallas BBB and they determined that the Car Dealer was not responsible and closed the case in his favor. After contacting Chris Burgess the Compliance Officer with the Dallas BBB I was informed that the decision was based on the positive past record of the company and that I was the only recent complaint they had received for that customer.
In other words, if a company is paying the BBB required dues for accreditation they receive special treatment thus insulating them from negative action from the BBB. In my estimation, the Dallas BBB provides protection for paying clients against legitimate claims made by consumers. Auto Hans has been served with a law suit and the Dallas BBB stands behind their ridicules judgement.
This report was posted on Ripoff Report on 05/09/2013 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Better-Business-Bureau-Dallas/Dallas-Texas-75234/Better-Business-Bureau-Dallas-Pay-to-Play-Good-Ole-Boys-Network-Incompetence-Dallas-1049556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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