• Report: #1101049

Complaint Review: better choice online

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  • Submitted: Wed, November 20, 2013
  • Updated: Wed, November 20, 2013

  • Reported By: us citizen — Corpus Christi Texas
better choice online
, Indiana USA

Better Choice Online TNA International Corp on Amazon Better Choice Online TNA International Corp on Amazon terrible service hard to cancel order sells used items Indiana

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Better Choice Online - Amazon Marketplace



10:19 AM (8 hours ago)


 

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to me
I really don’t understand,   When I talked to you on the phone yesterday, you were planning on using a five year old Core i7-860 that won’t even fit the socket type.  By calling I think I saved you a headache.  Where’s all this rage coming from?  You’re dealing with a multimillion dollar business, not some kid selling parts from his basement.  Both Josh and I have quickly and courteously answered all your emails and have tried our best to assist you.
 
We’re done now.  Your order is cancelled.  The end.
 Sincerely,


Steve
Customer Service

FROM: ANGRY POTENTIAL CUSTOMER

I7 PROCCESSORS DIDNT EXIST FIVE YEARS AGO DID THEY THOSE WERE THE DUAL CORE DAYS AND ANY WAY THE I7 I HAVE IS I7 2600 1155 SOCKET SO EITHER THE DUM A** IS LYING LIKE THE OTHER EMAILS OR MISUNDERSTOOD ME ON THE PHONE DAYS AGO AT ANY RATE DAYS AFTER ORDER JACKING AROUND BY EMAIL AND NO TRACKING NUMBER EVEN ,THEY ARE RIP OFFS I HAD TO CANCEL THROUGH AMAZON AND MASTER CARD BIG HASSLE  SO P[ISSED AS I AM IM PUTTING SOME OF THE EMAILS ON HERE SOME EVERYONE CAN SEE WHAT DUMB ASSES I HAD TO DEAL WITH JUST TO TRY AND BUY A USED PART THAT SHOULD HAVE NEVER EVEN BEEN ON AMAZON IN THE FIRST PLACE!

 AND WOW IT ONLY TOOK TWO DAYS TO CANCEL AN ORDER AND 10 B*******  EMAILS BACK AND FORTH WITH LIES AND THE WHOLE TIME PROMISSING THE PRODUCT ,WHAT B/S THESE GUYS EVEN CALLED ME AND SAID THEY WOULDNT SEND THE PART UNTIL I TOLD THEM WHAT CPU I WAS GOING TO PUT IN IN THATS WHAT STATRED THIS LOSS IN THE SALE ,THEM SAYING THINGS LIKE THEY HAVE 345 UNITS BUT THEY ONLY LIST ONE USED PART THEN BY EMAIL THEY SAY THERE NEW OLD STOCK WELL THE  AMAZON LISTING  DOENST SAY THAT ITS NOT THE END  SINCE YOUR A MULTI MILLION DOLLAR COMPANY AND NOT TWO PUNKS WORKING OUT OF YOUR BASEMENT AS BAD CHOICE ONLINE SAYS ,I THOGHT ID MAKE A WEBSITE FOR BETTER CHOICE ONLICE SINCE BAD CHOICE ONLINE DOESNT HAVE ONE! THESE GUYS GOT  KICK OFF EBAY AND THEY WILL GET KICKED OFF AMAZON TOO I SPOKE TO THEM OVER THE PHONE AND THEY WANTED TO HAVE A PHONE CONFERENCE BUT IT WAS DECLINED BY BETTER CHOICE ONLINE THE MULTIMILION DOLLAR JOKES , THEY HAVE MANY OTHER CUSTOMERS TO SCREW AROUND AND HARASS BY EMAIL AND LIE TO!!

Sent: Wednesday, November 20, 2013 10:59 AM
Subject: {Disarmed} Re: {Disarmed} Re: {Disarmed} Re: Order cancellation request from Amazon customer  (Order:)
 
#### i dont think you have one im adding a complaint to your ripoof report and a blog about this #### i could have reorderd a board some where else yesterday now im pissed ,heres a big #### you bad choice online #### you!


On Wed, Nov 20, 2013 at 9:47 AM, Better Choice Online - Amazon Marketplace <[e-mail address removed]> wrote:

Your order has been cancelled.
 
As a courtesy, we go the extra mile to verify compatibility with customers and pretest components to make sure that everything will work “out of the box.”  Rather than waste customer’s time with unnecessary returns, we find that pretesting and updating older boards to be a good solution for everyone.  Honestly, you are the first customer to complain out of the thousands we have sold this month.
 
I am sorry that this level of service does not meet your expectations.  Have a nice day.
 
Sincerely,

Steve
Customer Service

 
Sent: Wednesday, November 20, 2013 10:35 AM
Subject: {Disarmed} Re: {Disarmed} Re: Order cancellation request from Amazon customer  (Order: )
 
when i send out a product i can set up shipping and get a tracking number online in minutes , before i deliver or have the shipper pick up the packages from our warehouse ,why all this stalling and long customer responses to get bullshited more i want to see a tracking number thats it ,at least make an effort all this seems like im getting ripped off ,period thats why i sent a request to cancel ,after the phone call about the bios know i have questions like ,does it work ,are they going to #### it up,are they ripping me off stalling, bullshiting me by email,do they have it ,is it currently being used all things that make me want to cancel the credit card purchase through master card  and say #### amazon its like ebay,i just got the ram and pci-e nic from ups ,i ordered at the same time as this,and im still trying to get a #### tracing number out of you guys? what the ####?

On Wed, Nov 20, 2013 at 9:06 AM, Better Choice Online - Amazon Marketplace <[e-mail address removed]> wrote:

OK.  You’ll get an email with the tracking number a little later in the afternoon.  Have a nice day!
 
Sincerely,

Steve
Customer Service

 
Sent: Tuesday, November 19, 2013 5:49 PM
Subject: {Disarmed} Re: Order cancellation request from Amazon customer  (Order: 002-8100946-3487401)
 
yes please
 
On Tue, Nov 19, 2013 at 4:48 PM, Better Choice Online - Amazon Marketplace <[e-mail address removed]> wrote:
 
Hi CUSTOMER,

We just wanted to make sure everything was compatible; I'm not sure what the problem is.  Since you're using a 2000 series CPU it doesn't require a BIOS update so we pushed it through to the shipping department already.  Is that
OK?

Sincerely,

Steve
Customer Service

-----Original Message-----
From:CUSTOMER - Amazon Marketplace
Sent: Tuesday, November 19, 2013 4:36 PM
To: Better Choice Online
Subject: Order cancellation request from Amazon customer
(Order: )

Order ID
1 of ASUS P8Z68-V PRO Motherboard [ASIN: B00503EA80]

------------- Begin message -------------

i got a voicmail about the board and bios needs to be flashed for the processor im using ? i called them back the said they wont send it out until i tell them what cpu i plan to use in it ,i dont want them messing with the bios, in the first place also ive never had to reflash bios for a cpu that fits in the board it sounded like ####  and want to cancel now!

FROM  CUSTOMER AFTER ORDER WAS CANCELLED BAD CHOICE ONLINE CONTUINUED TO SEND EMAILS HARRASSING THE ME THE CUSTOMER AFTER CALLING AMAZON TO CANCEL AND MASTERCARD BECUASE BAD CHOICE ONLINE PUNKS WHO DO WORK OUT OF THEIR BASEMENT!MY EMAIL RESPONSE WHILE TALKING TO MASTERCArd to cancel order:

ALL EMAILS ARE BIENG SAVED ,ORDER WAS CANCELED NOW ITS ELECTRONIC HARASSMENT THE CPU WAS A I5 CPU NOT A I7 YOU ARE LYERS AS WELL YOU HAVE A RIPP OFF REPORT COMPLAINT IF YOUR SUCH A BIG COMPANY WHY DONT YOU HAVE A WEBSITE ? BESIDE WEBSITES ABOUT HOW YOU SMALL LITTLE PUNY BUSINESS SUCKS!
ANYWAY AMAZON IS CONSIDERING PULLING YOUR SELLING STATUS, SO IT WILL BE LIKE GETTING KICKED OFF EBAY YOU BIG CORPORATION SHOULD KNOW ABOUT GETTING KICKED OFF EBAY TOO!

On Wed, Nov 20, 2013 at 10:19 AM, Better Choice Online - Amazon Marketplace <441bj5qlrwttgvr@marketplace.amazon.com> wrote:
I really don’t understand.  When I talked to you on the phone yesterday, you were planning on using a five year old Core i7-860 that won’t even fit the socket type.  By calling I think I saved you a headache.  Where’s all this rage coming from?  You’re dealing with a multimillion dollar business, not some kid selling parts from his basement.  Both Josh and I have quickly and courteously answered all your emails and have tried our best to assist you.
 
We’re done now.  Your order is cancelled.  The end.
 
Sincerely,

Steve
Customer Service

 


This report was posted on Ripoff Report on 11/20/2013 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/better-choice-online/Indiana/Better-Choice-Online-TNA-International-Corp-on-Amazon-Better-Choice-Online-TNA-Internatio-1101049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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