• Report: #1057987

Complaint Review: Better Rate Transmission

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  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: Darius — Pueblo Colorado
Better Rate Transmission
500 N. Chester Ave. Pueblo, Colorado USA

Better Rate Transmission Shabby Transmission Rebuild Pueblo Colorado

*Consumer Comment: Better Rate Transmissions, 500 Chester Ave., Pueblo, Colorado

*Author of original report: General Comment

*General Comment: ???

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 I had initially taken my 1990 red Toyota Corolla to get transmission rebuild at appox near the end of 2/2013. I picked up my car about a week later with so-called lifetime rebuild. After barely two days transmission craped out again was leaking transmission fluid and would not go in reverse, basically running like crap! So I returned my car to Better Rate explained what happened to owner (Jim Neighbours). I ended up having to leave my car at shop. I followed up at least a few times with Jim N, told me be couple weeks. After couple weeks turned out to be over a month waiting. No explanation for the delay and why transmission failed again.

Finally car seemed to shift okay and I returned appox. two weeks later for inspection checking leaks and sign my limited 1 year warrenty. The mechanic Bob that did the inspection did not bother checking for leaks even after I explained that on one occasion the transmission would not shift out of first I had to pull over shift around for a few minutes before shifted okay again, I then asked Bob if that problem is from engine being cold, he replied that if transmission acts up again to bring back to shop. Well guess what at the beginning of 6/13 my so-called rebuilt transmission totally failed I could not even drive my Toyota back to Better rate only neutral worked!

Ended up towing back to shop. Next morning June 2 2013 I called Jim Neighbours that I'm pissed 3rd time taking my car back. He replied will get cracking on it. As of today over a week and counting no reply back from Better Rate Transmission! What makes this whole situation evening more aggravating is I rely on my Corolla for primary transportation. So now I have to put up with unwanted stress of having to use public transportation and biking around. I'm a current college student and have a disability so I currently don't have money for replacement car. I'm outraged and want full refund that I paid for transmission rebuild $1350.


This report was posted on Ripoff Report on 06/10/2013 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Better-Rate-Transmission/Pueblo-Colorado-81003/Better-Rate-Transmission-Shabby-Transmission-Rebuild-Pueblo-Colorado-1057987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Better Rate Transmissions, 500 Chester Ave., Pueblo, Colorado

AUTHOR: Chett - ()

 That sure doesn't sound like the Better Rate Transmissions I'm familiar with.  They have rebuilt two automatic transmissions for me in the past five years and their service has always been excellent.  Jim Neighbours goes out of his way to provide some of the best customer service I've experienced and not just for me!  I've been there in the shop and watched him go out of his way on more than one ocassion to accomodate his customers concerns and needs.  I'm so impressed with the service and quality of work I get here that I'll put off transmission repairs if possible until I can get there; and I live 700 miles away!  When I am in Pueblo and don't have any problems, I try to stop by and get them to just check things out.  If there are problems, I'd rather have them do the repairs over any shop I know.  Jim isn't related to me and I don't owe him anything but gratutide for excellent service provided when I so often find it lacking on a daily basis elsewhere.  By the way, their name comes from reasonable prices.  Everything I've had done at this shop I've priced at other shops I consider reputable and Better Rate is most often lower.  I find it hard to complain about good value and good service-both transmissions rebuilt here are still on the road and performing well.

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#2 Author of original report

General Comment

AUTHOR: Darius - ()

 Your the real one being a little child and stupid. Good faith effort to repair transmission? Are you kidding me? You got to be the stupidest person of all time. First of all I'm not the only one that has had problems with there service. You should read my review more carefully, I have been quite patient. I could take Better Rate to small claims court, as a last resort.

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#3 General Comment

???

AUTHOR: Tyg - ()

 Ok so the business IS trying to make this right for you and you still DEMAND a full refund?? What exactly would you have them do?? They are attempting to fix the problem for you. To sit there and ask for a FULL REFUND is the highest of stupidity. Sure they could give you a full refund, tell them go ahead. You didnt want to drive your car anyways. Have them take out all of the parts they put in. I swear, exactly how brain dead are you?

Evidently you have no understanding how auto repair works. Im guessing you have 0 experience with it or you would understand. Without a full tear down of your transmission, they are literally going down a check list as to what could be causing your problems. Second thing to note is that not every shop is going to have EVERY piece and part YOU might need. As such these things have to be ordered. Like many businesses they probably chose "Free Shipping". FREE doesnt mean PROMPT. That being said it will take time for any parts to arrive.

They are acting in good faith. YOURE the one being unreasonable. How about sit back and let the ppl do thier job. Instead of being a petulant little child and asking for a full refund. One it will NEVER happen. Two the best you can hope for is a discount on the service they have already provided for you. Third, I really hope they get your transmission fixed this time. I feel sorry for ANYONE who has to deal with a unrealistic child such as you have demonstrated that you are. Really!! A full refund. For stress even. Lord they just keep getting stupider by the day!!!

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