• Report: #707327

Complaint Review: bidz.com

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  • Submitted: Thu, March 17, 2011
  • Updated: Thu, June 02, 2011

  • Reported By: musimond — Victoria British Columbia Canada
bidz.com
3562Eastham Drive Culver City, California United States of America

bidz.com Purchased a diamond ring that is suppost to be eye clean and the diamond recieved is not eye clean. They lied about the clarity of the diamond. Culver City, California

*UPDATE Employee: Bidz.com

*Author of original report: Bidz says return it and they will not take a return over 30 days old

*UPDATE Employee: Bidz.com

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I bought a diamond ring from bidz.com that has 13 diamonds on it and they are all suppost to be eye clean.  After i recieved the ring i got it appraised and found out the main stone is NOT eye clean. This is Fraud stating your getting EYE CLEAN diamonds and they are not eye clean.  They have LIED about the CLARITY of the diamonds.

This report was posted on Ripoff Report on 03/17/2011 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/bidzcom/Culver-City-California-90232/bidzcom-Purchased-a-diamond-ring-that-is-suppost-to-be-eye-clean-and-the-diamond-recieve-707327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

Once again, please accept our most sincere apologies regarding this matter.

We would like to further investigate this matter and provide you with a resolution.

Can you please forward us the details of the order and the item?

If possible please forward the information to customerservice@bidz.com atten: Claudia A.

Thank you for your time and patience

Sincerely,
Customer Service Team
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#2 Author of original report

Bidz says return it and they will not take a return over 30 days old

AUTHOR: musimond - (Canada)

I have already contacted Bidz.com about returning the diamond ring.  The customerservice@bidz.com said the following: Thank you for your inquiry. All Bidz.com merchandise (and non-certified merchant items, etc.) is 100% authentic. This means that if any portion of the items description is found to be inaccurate in any way, you will receive a full refund, as long as the item is returned within the required 30 days from the date of purchase.

I can not return the diamond ring because it is now way over 30 days from the date of purchase.  I did not find out until after the 30 days that the ring was not eye clean.  The advertising on their web site stated that all the diamonds on the ring are eye clean.  This was not true and as a result the $24,050.00 US dollar retail ring only appraised at $5,860.00.  A big difference and if Bidz wants to make it up i would like to see the difference in cash or this will eventually be settled in court.
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#3 UPDATE Employee

Bidz.com

AUTHOR: Customer Service Team - (U.S.A.)

Dear Customer,

We would like to apologize for any inconvenience this may have caused.

As a Bidz customer you are covered by our 100% money back guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.

If you have any questions or concerns or would like to address the return matter, please contact our customer service team. We are available to assist you 24hours a day 7 days a week. You may contact us via LiveChat, phone at 888-247-2439 or by email at customerservice@bidz.com.

Thank you,
Customer Service Team
Bidz.com


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