Bidz.com 15% re-stock fee is out and out thievery!! Culver City California

Just to add on to my first report- Bidz.com was sent a letter by my jeweler stating that the items were not as described, that the stone setting was poor,(a stone fell out as he was examining a piece),the stones were a very low grade and the jewelry appraisals were a joke. I put every item into dispute and I sent a copy of my jewelers letter to both Bidz and Chase. I now intend to copy some of these complaints and send them to the credit card company as well!!!! They have not heard the last of me.

Just to add on to my first report- Bidz.com was sent a letter by my jeweler stating that the items were not as described, that the stone setting was poor,(a stone fell out as he was examining a piece),the stones were a very low grade and the jewelry appraisals were a joke. I put every item into dispute and I sent a copy of my jewelers letter to both Bidz and Chase. I now intend to copy some of these complaints and send them to the credit card company as well!!!! They have not heard the last of me.

Dear Customer,

We would like to begin by apologizing for any inconveniences we may have caused. If an item is not as described it may be returned for a full refund. All of our items are guaranteed to be as described. A customer must read the entire listing information to have a good idea of what the item will look like. We provide the clarity, gemstone, and carat weight among others things to all our customers. An item that is not as described would be an item that does not meet the information disclosed on the listing page, i.e. you receive a ring with the incorrect gemstone or metal. All of this information is disclosed on our website, it may be found on our help section. If we find an item to be as described a customer is subject to a 15% re- stocking fee.

Please feel free to contact us with any questions and concerns.

Thank you,
Bidz.com