• Report: #355129

Complaint Review: Bidz.com

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  • Submitted: Thu, July 24, 2008
  • Updated: Mon, June 20, 2011

  • Reported By:Baltimore Maryland
Bidz.com
3562 Eastham Drive Culver City, California U.S.A.
  • Phone: 800-444-8124
  • Web:
  • Category: Auctions

Bidz.com Buyer Beware, Bidz is both good and BAD Culver City California

*Consumer Comment: Yes it was

*UPDATE Employee: Bidz.com

*Author of original report: Shill Bidding Update

*Author of original report: Shill Update

*Author of original report: Shill Update

*Author of original report: Shill Update

*Author of original report: Shill Update

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I have been a customer with Bidz for a few years and have had both positive and negative experiences. I will be fair and balanced with my report. First the good: you can win some great deals at Bidz. First, you need to be familiar with the jewelry gram weight, cm size, etc., as well as how much the item you are bidding on is typically sold for (don't pay any attention to the retail listed which anyone knows is grossly inflated). So, do your homework first and don't bid on an item if you haven't a clue about it. Do a lot of window shopping and price comparisons. Print out a few sample Bidz bids and get a jeweler's opinion.

Now for the bad: the shipping costs and handling fees are completely unrealistic. My guess is their inflated s&h offsets their overhead (i.e. employee salaries, energy costs, etc.). They have a profit margin to maintain and investors to satisify. But, the bottom line is you don't see shipping and handling costs this HIGH anywhere else. And trust me, I do a lot of on-line shopping. So, Bidz should reevaluate (to say the least) their shipping & handling costs. People want a good deal and they don't want their experience soured by exorbitant s&h charges.

In addition, I have received damaged merchandise (which I returned for a full refund) as well as rings that were a lower quality of gold (from CHINA - go figure). All of my Bidz items have been tested. I go to many gem & jewelry shows and am involved in jewelry making. I figure quite a bit of the 10KT is closer to 9K and the 14K (at times) is boarder-line. Yes, you can have any karat of gold up to 24K. The lowest US standard is 10K, but lower gold content is available and sold, particularly in CHINA. And yes, all gold will slightly tarnish over time. It gets a patina from skin oils, etc. You need to clean it.

I have received a fair deal on most of my purchases from Bidz, but some of the stones that were auctioned as genuine were most definietly CZ's or synthetic. I had the jewelry inspected by several of my jeweler friends. I decided to replace the "Bidz" stones with genuine stones I had purchased from a gem show. This was my choice and I could have returned the items. Bidz should have a certified jeweler inspect all merchandise before it is auctioned to ensure that they are not misrepresenting their merchandise.

About shill bidding...I have been suspicious of this type of activity more than a few times. If someone files a report with the BBB and has a print-screen of the item (with the suspected shill bidders name), Bidz would have to prove that they actually sold that merchandise. In fact, Bidz would have to prove that their bidders are indeed real customers with real accounts. Hey, you have to open an account with them before you bid. ANyway, Auditors have a way of uncovering a lot of things. Shill bidding would destroy an auction company. It would be a very foolish thing to do.

Mrs. honest
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 07/24/2008 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bidzcom/Culver-City-California-90232/Bidzcom-Buyer-Beware-Bidz-is-both-good-and-BAD-Culver-City-California-355129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Yes it was

AUTHOR: coast - (USA)

"This was a very minor incident."

Yes it was until you decided to be a pussy and build it into something bigger.
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#2 UPDATE Employee

Bidz.com

AUTHOR: Bidz_auction - (United States of America)

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. We wanted to address a few of the issues mentioned in your post.

   Shipping cost:

Shipping fees are based on the price that FedEx charges us. We are constantly working directly with FedEx to lower the cost for our customers. In order to save on shipping most customers buy in bulks.

   Damaged merchandise:

We stand behind our products 100%. In case you received a damaged or not as described item you can return it for a full refund.

   Shill bidding:

Bidz.com does not tolerate any sort of shill bidding. It is illegal and we automatically deactivate accounts that try to do it on purpose to sabotage the auctions. We checked the usernames mentioned in your post and judging by the purchase history we can assure you that those are our customers.

We hope that explanation provided above will reframe your opinion and concern about Bidz.com. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com
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#3 Author of original report

Shill Bidding Update

AUTHOR: Mrs. honest - (U.S.A.)

Update:  There is no question in my mind that Bidz.com employs shill bidders.  A few weeks ago, I bid on approximately 20 items and I watched other bidders, along with my bids, get outbid.  I quit bidding and let many of the items go to "someone else".  Here is the interesting part: 6 of those items arrived in my email - IMMEDIATELY - with a SCO (a second chance offer).  And, No, these were NOT Bidz offers to buy the same item for a price.  They were SCO's - period.  How suspicious is it that these items arrived immediately after the bid had closed AND arrived in my email even though someone else had bid ABOVE me but BELOW the winner.  Did the bidder who bid above me also get a SCO as I did?  And this isn't just a matter of someone bidding up just for the fun of it (i.e. only to have their Bidz accounts later revoked).  These are BIDZ people jacking up the costs - period.  Think about it.  Bidz can always relist their items.  So Bidz can continue to relist items while shill bidders work against the honest bidders until Bidz is satisfied with the price they get.

Go to Jewelry Television (jtv.com) you can get BETTER jewelry at HONEST prices.

BIDZ MUST be investigated (this shouldn't be too difficult since they should keep clear records - right?).

 

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#4 Author of original report

Shill Update

AUTHOR: Mrs. honest - (U.S.A.)

This is to update my previous comment on shill bidding. I strongly suspect that Bidz DOES have shill bidders. I was outbid on 2 auctions by alicia28t and tisha123. Both outbid auctions immediately ended up in my checkout as second chance offers (SCO's). I mean IMMEDIATELY. The next day I went in to see that alicia28t was still bidding. I printed out/archived all information and kept the email (regarding the SCO's) as proof. This isn't the first time this has occurred.

I will NO longer do business with Bidz. Obviously, they are jacking up their bids. If alicia28t and tisha123 truly were unable to pay, why would Bidz allow them to continue to bid? The Bidz rule is to suspend their accounts. Bidz needs to be investigated. Also, I am CERTAIN that the shill names will change once this update is posted as it is regularly monitored by Bidz (notice their rebuttal comments on other Rip-Off reports). I had previously suspected shill bidding and am now absolutely convinced it is true. You do not receive SCO's on outbid items immediately, then see the same bidders logged in the next day or day after, etc. What is going on Bidz!? Explain this one to the Rip Off report readers. No double talk, just an explanation. And I don't want to hear about systems problems, dishonest users (you wouldn't/shouldn't let them continue), or some other deplorable excuse.
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#5 Author of original report

Shill Update

AUTHOR: Mrs. honest - (U.S.A.)

This is to update my previous comment on shill bidding. I strongly suspect that Bidz DOES have shill bidders. I was outbid on 2 auctions by alicia28t and tisha123. Both outbid auctions immediately ended up in my checkout as second chance offers (SCO's). I mean IMMEDIATELY. The next day I went in to see that alicia28t was still bidding. I printed out/archived all information and kept the email (regarding the SCO's) as proof. This isn't the first time this has occurred.

I will NO longer do business with Bidz. Obviously, they are jacking up their bids. If alicia28t and tisha123 truly were unable to pay, why would Bidz allow them to continue to bid? The Bidz rule is to suspend their accounts. Bidz needs to be investigated. Also, I am CERTAIN that the shill names will change once this update is posted as it is regularly monitored by Bidz (notice their rebuttal comments on other Rip-Off reports). I had previously suspected shill bidding and am now absolutely convinced it is true. You do not receive SCO's on outbid items immediately, then see the same bidders logged in the next day or day after, etc. What is going on Bidz!? Explain this one to the Rip Off report readers. No double talk, just an explanation. And I don't want to hear about systems problems, dishonest users (you wouldn't/shouldn't let them continue), or some other deplorable excuse.
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#6 Author of original report

Shill Update

AUTHOR: Mrs. honest - (U.S.A.)

This is to update my previous comment on shill bidding. I strongly suspect that Bidz DOES have shill bidders. I was outbid on 2 auctions by alicia28t and tisha123. Both outbid auctions immediately ended up in my checkout as second chance offers (SCO's). I mean IMMEDIATELY. The next day I went in to see that alicia28t was still bidding. I printed out/archived all information and kept the email (regarding the SCO's) as proof. This isn't the first time this has occurred.

I will NO longer do business with Bidz. Obviously, they are jacking up their bids. If alicia28t and tisha123 truly were unable to pay, why would Bidz allow them to continue to bid? The Bidz rule is to suspend their accounts. Bidz needs to be investigated. Also, I am CERTAIN that the shill names will change once this update is posted as it is regularly monitored by Bidz (notice their rebuttal comments on other Rip-Off reports). I had previously suspected shill bidding and am now absolutely convinced it is true. You do not receive SCO's on outbid items immediately, then see the same bidders logged in the next day or day after, etc. What is going on Bidz!? Explain this one to the Rip Off report readers. No double talk, just an explanation. And I don't want to hear about systems problems, dishonest users (you wouldn't/shouldn't let them continue), or some other deplorable excuse.
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#7 Author of original report

Shill Update

AUTHOR: Mrs. honest - (U.S.A.)

This is to update my previous comment on shill bidding. I strongly suspect that Bidz DOES have shill bidders. I was outbid on 2 auctions by alicia28t and tisha123. Both outbid auctions immediately ended up in my checkout as second chance offers (SCO's). I mean IMMEDIATELY. The next day I went in to see that alicia28t was still bidding. I printed out/archived all information and kept the email (regarding the SCO's) as proof. This isn't the first time this has occurred.

I will NO longer do business with Bidz. Obviously, they are jacking up their bids. If alicia28t and tisha123 truly were unable to pay, why would Bidz allow them to continue to bid? The Bidz rule is to suspend their accounts. Bidz needs to be investigated. Also, I am CERTAIN that the shill names will change once this update is posted as it is regularly monitored by Bidz (notice their rebuttal comments on other Rip-Off reports). I had previously suspected shill bidding and am now absolutely convinced it is true. You do not receive SCO's on outbid items immediately, then see the same bidders logged in the next day or day after, etc. What is going on Bidz!? Explain this one to the Rip Off report readers. No double talk, just an explanation. And I don't want to hear about systems problems, dishonest users (you wouldn't/shouldn't let them continue), or some other deplorable excuse.
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