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  • Report: #554555

Complaint Review: bidz.com

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  • Submitted: Thu, January 14, 2010
  • Updated: Fri, June 17, 2011

  • Reported By: Tmik — Manchester Connecticut U.S.A.
bidz.com
3562 Eastham Drive,Culver City, CA 90232 USA Internet United States of America

bidz.com Bidz Never shipped item on dates as stated in email or tracking info Internet

*Author of original report: BIDZ - Update on

*UPDATE Employee: Bidz.com

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This website is WORTHLESS, I won and PAID FOR an item on 1/1/10 and despite being told it could take up to 5 business days to ship it and then 5 or more to receive it I stiil bought it.

Sales order # 8230175
Purchase Date 2010-01-01 16:01:08.386
username tmik

 

               It has now been 13 days and even though I checked several times it has not even been shipped  DESPITE THEIR HAVING POSTED A TRACKING number on the 9th - 4 days ago  FED EX has no record of it (see below)

Select time format 12H | 24H
1/11/10 search on FedEx -- # Not Found -No entries were found for tracking #420060 XXXXXXXX No information for the following shipments/FedEx Office orders has been received by our system yet.

Please try again later or contact Customer Service.

No entries found  for Tracking no.4200XXXXXXXX  I tried to track it again today 1/14/2010 and there was still No information available 

There are at least 175 Reports on this company ripping off people on rippoffreport.com I wish I had checked there first --- SAVE YOUR MONEY AND AVOID THIS SITE COMPLETELY


This report was posted on Ripoff Report on 01/14/2010 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/bidzcom/internet/bidzcom-Bidz-Never-shipped-item-on-dates-as-stated-in-email-or-tracking-info-Internet-554555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

BIDZ - Update on

AUTHOR: Tmik - (U.S.A.)

The time to establish GREAT CUSTOMER Service is when you first start doing business. Once the complaints started rolling in you should have IMMEDIATELY taken  measures to correct the problems and NOT JUST WAITED until you were so overwhelmed  with complaints on websites like this one that you lost customers. The fact that your company has lost over 1/2 of the value of its stock since February of 2011 does not give people a lot of hope for improvement no matter what the replys are. Once you DO SHOW that you have corrected those problems and people come back to buying your products things should improve, until then MY OPINION hasn't changed.
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#2 UPDATE Employee

Bidz.com

AUTHOR: Bidz_auction - (United States of America)

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with
your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to receive their orders quickly. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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