- Report: #762525
Report - Rebuttal - Arbitrate
Complaint Review: BIE Health.US
BIE Health.US812 Proctor Avenue, Ogdensburg, NY 13669 Ogdensburg, New York United States of America
BIE Health.US BIEHealth Scam - Refused to Honor Money Back Guarantee Ogdensburg, New York
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When my order didn't post to my account & did not arrive in the specified time frame I called to inquire on my order. A very rude gentleman answered the phone & treated me as if I was putting him out when I asked if he could look into the status of my order. Eventually he got back to me telling me my order never made it to them & was not processed. He also did a great job of down talking to me explaining how a fax machine will have an error message on it if the fax does not go through. Where this came from, I have no idea, he did not know anything about me or my experience with office equipment nor did it ever play into our conversation other than me telling him my order was submitted via fax. [continued below]....
Instead, I took the original fax order I still had, wrote explicit instructions that I had been informed the order was never received & not processed & that I wanted to confirm the order was not to be processed and canceled; of course I removed all billing information. I sent that fax in just to make sure. The next day I called as a follow-up to confirm the second fax was received. A very polite & cooperative woman answered the phone & told me my order had already been processed & shipped out earlier that day. Well, it was obvious the rude jerk I talked to the day before had no idea what was going on internally. The kind woman simply told me to wait for the package to arrive & refuse it from UPS, she said as soon as it was returned she would issue a full refund.
The package arrived & I refused it as instructed. I waited nearly two weeks & called to confirm the package had been returned. My luck, the rude jerk answered the phone & refused to confirm if the order was returned. The rude jerk also told me to wait another 3 weeks & if I didn't see a credit on my statement to call back.
BIEHealth.US's customer service is horrible, they do not honor their money back guarantee, they misleadingly advertise as the "Official GHR Website" & most importantly, THEIR GHR IS NOT NEARLY THE QUALITY & STANDARD THEY CLAIM. THERE ARE MANY MANY MORE PRODUCTS ON THE MARKET WHICH ARE ABOVE & BEYOND BIEHEALTH'S GHR.
If you want the best HGH releaser products on the market try "GenF20Plus" or "HGH Advanced" which are both highly recommended if you do the independent research online yourself. Don't be fooled like I was, the internet is full of the information you need to make a wise choice just by doing a Google search & reading about it.
This report was posted on Ripoff Report on 08/08/2011 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/BIE-HealthUS/Ogdensburg-New-York-13669/BIE-HealthUS-BIEHealth-Scam-Refused-to-Honor-Money-Back-Guarantee-Ogdensburg-New-York-762525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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