- Report: #268001
Report - Rebuttal - Arbitrate
Complaint Review: Big Apple Herpetological
Big Apple Herpetological415 Oser Avenue Building F Happaugue, New York U.S.A.
Big Apple Herpetological This company lied to me about the condition item I returned to them Happaugue New York
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I ordered some lighting equipment for my snakes from their online catalog, but when I received these items, I discovered that they were misrepresented in the company's online catalog, as they were of inferior quality. Since the lighting equipment was cheaply made, and not worth what I had paid for it, I decided to return it for a refund.
As per the company's return policy, I called up the company for a return authorization number, but I was given a hard time by the person who I spoke with. They tried to talk me into keeping the items, and when I told them no, I was told that I would have to pay for return shipping, and a 10% "restocking fee" would be deducted from my order. I told them that I would accept their terms for the return of the item, and I sent the item back to them via UPS.
The company received, and signed for my return 2 days later, but after two weeks had gone by and my credit card still had not been credited for the return, I once again called the company. At first, they told me that they had not received my return, but when I told them that I had proof that they had received my return, they told me that they would have to "look for it". Well, I gave them two days to "find" my return, and when I called the company again, they said that they had located my return, but there was a problem.
They claimed that the item was returned "incomplete", and was not in "re-sellable condition". This is untrue, as I had returned EVERYTHING which they had sent to me, including all packaging and paperwork. They said that they could not issue me a refund, and they would send the return back to me if I would like (at additional cost to me, of course).
I told them to keep the return, as I would pursue other means to obtain my refund. I submitted a chargeback to my Citibank Visa card, and I have been issued a provisional credit pending the outcome of their investigation.
If I were you, I would not do business with these disreputable liars!
New York, New York
This report was posted on Ripoff Report on 08/16/2007 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Big-Apple-Herpetological/Happaugue-New-York-11788-3637/Big-Apple-Herpetological-This-company-lied-to-me-about-the-condition-item-I-returned-to-th-268001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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