Complaint Review: Big Apple Living - New York New York
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- Author Not Confirmed
- Big Apple Living 267 Fifth Avenue, #812 New York, New York USA
- Phone: 2128109025
- Web: www.bigappleliving.com
- Category: Realtors
Big Apple Living Real Estate Management Firm Kept Security Deposit for apartment we never rented. New York New York
*UPDATE Employee: False accusation
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Had looked at an apartment managed by Big Apple Living in NYC. Was advised by the agent of the rental company I was working with (not affiliated with Big Apple Living), before I had the chance to physically see the apartment, that I should put down a security deposit to "hold it" but I could "get it back."
Unfortunately, that was not the case. Rental application was submitted (we were not yet approved, this was only an application), Big Apple Living charged our credit card. Within a couple of days, we realized we could not rent the apartment and communicated that to our rental agent (not affiliated with Big Apple Living). The apartment went back on the market, Big Apple Living received yet another security deposit, and it was rented for the summer.
Big Apple Living suffered no damages, yet insists on keeping our security deposit for an apartment we were never officially approved to rent and never rented. A lease was never signed.
This report was posted on Ripoff Report on 09/01/2016 05:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/big-apple-living/new-york-new-york-10016/big-apple-living-real-estate-management-firm-kept-security-deposit-for-apartment-we-never-1325805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
False accusation
AUTHOR: Big Apple Living - (USA)
SUBMITTED: Wednesday, April 26, 2017
Brandon Henry saw one of our apartment together with one of our agents on 8/5/2016.
After he showed intrest in the aparment he decided to put a deposit down in order to take the apartment off the market.
Brandon made a payment for the deposit , signed application form and deposit form.
The deposit form state clearly : "that said deposit, is only refundable to the applicant in the event the application is not approved. Any action taken by the applicant that prevents the signing of a lease, between the applicant and LIOR GROUP LLC d/b/a Big Apple Living, including an applicant’s decision to withdraw their application for any reason or failure to submit a complete application will lead to the FULL forfeiture of the deposit in the amount listed above. "
A day after, Brendon signed a lease for 5 month with Big Apple Living.
Big Apple Living have any right to collect the full value of the lease however we decided not to pursue Brendon.
Once an applicant makes a payment for the deposit and sign a deposit agreement the transaction is final and non-refundable.
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